How do I provide Universal task visibility to manager when task is assigned to his team.

Hello, I am new to Universal Task application. How do I provide visibility access of universal task to a manager when if any task not assigned to him but to his team? Currently manager can only see universal task if task is assigned to himself.  Mana...

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Unable to Enter Text in Now Assist Panel

Hi Community,I'm trying to use the Now Assist panel, but the text input field appears to be disabled, and I can't type anything.The panel displays the message: "Hmm, actually, it looks like Now Assist isn't set up to help you with anything right now....

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How to request a ServiceNow Demo instance vs Developer (PDI) Instance

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Best Practice for Migrating Software Entitlements to Production in SAM Pro

We are defining a standardized process for software entitlement creation and migration in SAM Pro. Currently, there are two ways to create entitlements:Bulk import using Excel template (validated in sub-PROD, then run in PROD)Manual creation in Softw...

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On change Scripting Help

I have 2 variable that influences another variable. Lets call the first variable tomato. Tomato is a yes or no variable type and is set to mandatory and defaulted to none when the catalog request form loads. The second variable, let's call it bread, ...

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Troubleshooting Service Bridge Company Selection Issues: A Deep Dive

When establishing connections between ServiceNow instances, seemingly minor configuration details can create unexpected roadblocks. I recently encountered a perplexing issue during Service Bridge setup that revealed an important relationship between ...

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How to prevent Discovery to update few CIs?

I have few windows CIs who are active and working in the data center but due to some reason, we want to set them to retired in ServiceNow CMDB. We dont want Discovery to touch those retired CIs. Is it possible? PS - I thought of using identification ...

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Denoting Recently assigned cases in HR Agent Workspace?

We have a use case we're trying to solve: Our Agents would like to see some sort of signifier that a particular case was recently assigned to them (regardless of state) in the HR Agent Workspace. Something like bolding the case until clicked on. I kn...

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• Case and Knowledge Management
• Human Resources Service Delivery

Cannot find UX Macrocomponent in UI Builder

 Hey Experts, I have this page which redirects all my business stakeholders to a certain page. I want to configure this page but unable to find it in the UI builder. Please guide.  Thank you!

• Question

Multi-Source User Integrations with IRE Rules for User Table

Long due post on this about a feature which many of us have been waiting for (IRE rules for the non-CMDB tables).If you’ve ever tried pulling user data into ServiceNow from more than one system, you know it can get messy fast. HR wants to push employ...

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Best Practice for Escalation Articles: Separate Knowledge Base vs Metadata/Tags?

We’re looking to manage escalation procedures in ServiceNow similar to KB articles, but we want them organized and searchable as ‘Escalation Articles.’ Would you recommend creating a separate Knowledge Base for this, or using metadata/tags within exi...

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Remove 'Assigned to' sync between CI record and Asset record

Is there anyway to remove the sync 'Assigned to' field between CMDB CI record and Asset record.  

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