ServiceNow Community

Query business rule is not working on records which are created by inbound actions

Hello everyone,I have created query br to put restrictions on specific records that are generated from inbound actions, but whenever I click on that record number it is taking me to different record instead of target record, please help me to resolve...

Question

Non-editable formatter fields on std_change_template table

Hi All,I want to modify one of the values from the "Change Request Values" section on std_change_template table which is a formatter but I am not able to do so. Please help me if any insights!

Question

How ServiceNow Discovery Handles the retired/idle/stale software installations?

hello friends, Hope you are all doing good ! I would like to understand how ServiceNow handles the software installations record creation if same software gets upgraded to newer version on target machine .e.g. version gets updated from 10 to 11. How ...

Question

How can i Modify Compose panel in SOW

Hi,I want to customize compse panel in SOWI want to add field there but not able to find a way to edit compose section

Question

Zurich 2FA Login screen disappears/redirects

I upgraded my PDI to Zurich the other day. On logon I now get a message saying ServiceNow plan on enforcing MFA for logins into the PDI:I setup an authenticator app for an account and am able to use it to login. The next time I go to login I have iss...

Question

User criteria, Record deletion

I have been faced with an issue like, In the user criteria under Not available for I have deleted one record and tried to migrate the changes. The changes are captured in the update set, but after migration the changes are not visible in the new inst...

Question

How to change the Form - view based on field value

I have a Custom table, In that table ticket type(Choice field) have 2 values.If i select one value it should change the view to another view, if i select 2 value it should change the view accordingly.Can you please help me to configure it.

Question

I cannot close the these RIT M(RITM0062789/REQ0062201)

Hi Community,The user has raised the following concern:I cannot close the RITM (RITM0062789/REQ0062201)I performed action that mentioned in following request, but I cannot close the RITM,How can I complete it?Please find the screenshots below and let...

Question

Dependent Select Box (Choice) Variables on Record Producers (+ Multi-language!)

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, You are working on a Record Producer, and specifically multiple Select Box (Choice) Variables and trying to make these dependent on each other. Similar like ...

Article

Floor not displaying in WSD

Hi, Sorry I seem to be dropping lots of questions into this community about similar issues! I have created a new campus in WSD for a building with 2 floors (floor 1 and floor 2). CAD files have been uploaded into map studio and imported, view editor ...

Question

AI agent analysis when incident is updated

The requirement using AI Agent Workflow is , when a incident is updated by caller while incident is in resolved or on hold state then, the ai agent should automatically detect the updated value or field and then determine whether the incident fields ...

Question

How to Hide Declarative Action in Record List Component Based on Parent Record Field Value?

Hello Community,I'm trying to conditionally hide a Declarative Action ("New") in a Record List Component within a workspace based on the parent record's field value.Setup:Parent Table: x_parent_table (appears in workspace)Child Table: x_child_table (...

Question

How to pass value from Actionable VA notification to VA topic

Hi,I have created actionable Virtual Agent notification for incident table and have mapped VA topic with it. I need to pass the current incident number to the VA topic as well. How to do that? How to pass the current Incident number of that notificat...

Question
Actionable notifications
Virtual Agent

Service Operations Workspace - unable to view Add New List to add new under "My LIST"

Hello All,We are unable to find "Add new list" under "My List" in service operations workspace. As a admin I am able t view the button but as any other user not able to see the button to add /create new list. Adding screen shot. When i impersonate an...

Question

Not able to edit SOW form for Knowledge Article

GETTING ERROR AS The 'Knowledge' section is in the sn-component-workspace-knowledge application and cannot be edited. The installed application 'sn-component-workspace-knowledge' is private. expected result: Add/Remove fields on SOW view for Knowle...

Question
Service Operations Workspace