ServiceNow Community

Audio Warning notification in Agent Workspace

Hi,The organisation I work for just moved over to Agent Workspace.When I go to some pages - e.g. my list of active cases - whose URL starts with:https://example.service-now.com/now/cwf/agent/list/params/list-id/...This notification opens and I have t...

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I need alert opened date should be populate on detection time filed in the incident

I need alert opened date should be populate on detection time filed in the incident, Please suggest how to achieve this requirement and i have tried below After Business Rule on incident table but not works: if (!current.u_detection_time && current.u...

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Backup before cloning

We are experiencing an issue capturing our work in an update set. We need to back up a catalog item, flow, subflow, and decision table, but these were developed before an update set was created. Manual backups are an option, but we’re looking for a m...

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Inbound Email Ignored Due to Auto-Generated Headers & Notification Suppression Issue

Issue: Inbound Email Ignored Due to Auto-Generated Headers & Notification SuppressionHi Team,I’m facing an issue with inbound email processing and notification behavior in ServiceNow. Below are the details:ScenarioA client is sending emails from thei...

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Converting current instance to a developer PDI instance

How can I convert my current instance to a developer PDI instance? Thank you!

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how to change the language to spain in service portal

in service portal, in list of language spain is not displaying but its active how to change it for user as spain, we can see the language is active, plugin is available, how to handle this

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previewed update set xml

Hi team, I have a couple of update sets which are in previewed state in prod. I have to get those update sets from prod and move it to dev.Unfortunately for previewed update set i am not getting the 'export to xml' link.I see that the 'export to xml'...

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Sequential change approvals for emergency change

I want the first approval to be triggered separately, and once it is completed, two additional approvals should be triggered in parallel. However, from the Change Approval Policy, it is only possible to configure approvals in parallel for the same st...

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How long does it take for the voucher to show up once I completed the ServiceNow Fundamentals?

I saw a section called "voucher" should appear once I complete the course, however it does not show up.I received the email saying I completed the course.Has its location changed again?

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Playbook - How attach with let's say record is created and missing 2 field category or subcateogry

HI TEAM, HOW WE CAN ATTACH THE PLAYBOOK IN WORKSPACE , WHERE IT NEED TO SHOW IF RECORD IS CREATED AND IF MISSING 2 FIELD VALUE , THEN IT NEED TO SHOW THE RECORD AND EXECUTE MY PLAYBOOK FURTHER ACTIVITIES. WHAT CONFIGURATION I NEED TO PERFORM IN WORKS...

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Two CABs/week- Preventing Approved Changes from CAB1 to be in CAB2

Hi All ...We are setting up two CAB meetings per week (Monday & Thursday). Our Monday CAB is for reviewing changes with a planned start Monday @ 17:00 through planned start Sunday 23:59. Our Thursday CAB is for reviewing changes with a planned start...

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Internal and Store uploading has been disabled. Please contact your instance administrator.

I working on my 3rd custom project using my PDI on Zurich, and im running into an issue with publishing it on github. My previous 2 projects were also built on Zurich and on PDIs, and publishing worked perfectly fine for both of them. Nothing has cha...

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In SOW, in lists and forms, there is some distinctive indicator that an Incident is Major.

Hi All, In SOW, in lists and forms, client wants to mark some distinctive indicator that an Incident is Major. The story is I would like users to have a very distinctive way to know that an Incident is a Major incident so that they can react accordin...

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Filter List of CI Relationships by Child.Class

I have a dashboard with a List visualization of CI Relationship (cmdb_rel_ci) and I'm adding filters. In the List viz of CI Relationships (cmdb_rel_ci) I display Parent, Parent.Class, Type, Child, Child.Class. 5 fields and 4M+ rows. I want to fil...

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"Test Your Knowledge" questions don't show up in Learning Plan

Hi, I recently started working on the "New to ServiceNow" Learning Plan. At the end of some modules, there is an article called "Test Your <module name> Knowledge". However, these articles all show up empty. There is only a description telling me tha...

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