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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Announcing Community Week 2025: Celebrating the Spirit of Community and the Power of AI We’re thrilled to anno... Read More Posted by jordancbaron The CreatorCon 2026 Call for Content is Open for Business! Hey there, ServiceNow ... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Its_Azar Specialist Building Secure and Scalable Custom Apps on ServiceNow 1. Security Starts Day One Treat security as a design ... Read More Hanna_G Specialist 🚀 Agile Card Labels: Automatically Reflect Story Status in the Agile Board In Agile development w... Read More Juhi Poddar Specialist Step-by-Step Guide to Contributing to Hacktoberfest Level 1 Code Snippets In this article, I’ll ... Read More Prasanna_Patil Specialist Groups, users, location creation using Service Bridge Hello All, Can some one confirm me if we can create Gr... Read More mayankkumar Specialist ServiceNow CSA Discounted Voucher Hello community,-------------------------------------------------------------------... Read More Ramya V Specialist Customizing Mobile Card Views with Mobile UI Rules in ServiceNow Customizing Mobile Car... Read More JessicaLanR Specialist Letters to a ServiceNow BPC: My Journey and Why I Wrote This Book When I first started a... Read More Its_Azar Specialist Role needed to call rest API I have a Record Producer in Service Portal. On change of a field, I call an endpoin... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Join us at the New York World Forum on October 29th! Hosted by tracyo_brien 29 Oct, 2025 05:00 AM PDT Event Details Online Join is at the New York World Forum on October 29th! Hosted by tracyo_brien 29 Oct, 2025 05:00 AM PDT Event Details Online Join us at the New York World Forum on October 29th! Hosted by tracyo_brien 29 Oct, 2025 05:00 AM PDT Event Details Online Join us at the New York World Forum on October 29th! Hosted by tracyo_brien 29 Oct, 2025 05:00 AM PDT Event Details Online Join as at the New York World Forum on October 29th! Hosted by tracyo_brien 29 Oct, 2025 05:00 AM PDT Event Details Online ServiceNow World Forum New York Hosted by HollyHorton 29 Oct, 2025 05:30 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Question : CLONE the ESC or Customize the OOTB?

Hi everyone,I’m currently implementing ESC for one of our clients.I’d like to ask Is it a best practice to CLONE the ESC  and use the cloned version for customization,or should we Customize the OOTB one and only clone like theme , taxonomy as needed?...

  • Question

Virtual Agent with AI Agents

Hi,   We plan to implement a Virtual Agent with Now LLM and Genius Q&A turned on.   We plan to build a virtual agent topic that is able to trigger an AI Agent to bring back response to display to the end user. Can someone confirm if we build a Virtua...

  • Question

Resolved! Service status - current outage detailed not showing

Hello We are configuring Service status in our portal I have couple of questions . We cloned this below widget (current status ) and replaced it with the new  and want to do some customizations. when there is an Outage and it will show up on the curr...

  • Question

Resolved! Customising the Current Status widget

Hello,We would like to use the Current Status widget on our Employee Center, however we would like to display the Message field on the Employee Center.  We have cloned the widget, and amended the widget HTML to include the following:However, this is ...

  • Question

Get Display Value of Choice field in Client script

Hello,   I have often seen this basic question about fetching display value of choice field so here is the working short solution.   If we use getValue it will show only backend value of Choice value but below code will display front end value of Cho...

  • Article
  • Incident Management

Detect user working in UI or Service Portal

Hi everyone,does anyone know whether it's possible to detect whenever a user is switching between the classic UI and the Service Portal (not login & logout)?Kind regards,Stijn

  • Question

ATF Test Step

For this catalog item,  we have a custom button below that needs to be clicked before launching the request form where it contains all of the fields you need to fill out and I am stuck in this step cause I am not sure what would be appropriate. I hav...

  • Question

FSM Agents using Workspaces

In FSM, if Agents cannot have access to mobile devices for various reasons, which Workspace should they be using to update completion of their tasks please? OR should they be only using UI16(Next Experience)?

  • Question
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Announcements

Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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