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Gen AI actions dashboard

Issue: There is OOB dashboard called "Gen AI Actions Dashboard"there is Filter- called: "All skills " on which I'm trying to add our newly created AI Agent. This filter is currently using the data source as "indicators".Does any know how we can add n...

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Oauth2 credential, mid server configuration (Zurich)

Hi, Whilst configuring an oauth2 credential, I do not see the "Connect to Auth Server via MID Server check box". I'm following the guide here: https://www.servicenow.com/docs/r/yokohama/release-notes/yokohama-patch-1.html?contentId=yhvR~yaWVXgC34~U1o...

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Article publish workflow best practise

Hi, Out of the box, the Approval Publish workflow routes knowledge articles to the Knowledge Base Owner or Knowledge Managers for approval. Alternatively, an Ownership Group can be used.However, I’m trying to design a slightly different setup. I want...

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Hide Discuss button in Source-2-Pay workspace.

Hi Experts, I am using a source-2-pay workspace, and I see over there that an OOTB 'discuss' button is there on my Finance Case record. It's not a UI Action. I want to hide that button. How do I do that? Thanks

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Virtual Agent changes are not reflecting in EC portal

Hi Team, We have done logo and colour changes to virtual agent chat box in Conversational Interfaces > Settings.But still the changes are not reflecting in portal. As we have done page refresh cache.do and login - logout. crossed checked in Service P...

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Virtual Agent

Dynamic Translations for Email Notifications are not working as expected

Hi, I've configured Dynamic Translations for Email Notifications as per the instructions in the documentation by installing all the required plugins, creating the system properties and creating the settings.I'm able to see the 'Translated Email Conte...

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Why Are AI‑Generated Work Notes Showing Null as the User?

Hi Community, I’m configuring an Agentic AI workflow that uses a Dynamic User as the trigger.When the AI Agent tool updates the work notes on a record, the username is showing as null. Earlier, it used to display “AI”, but now it appears null. Has...

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HR Case Creation for Alumni/Terminated Employees via Outlook Forwarding

We have a requirement in ServiceNow HRSD to support alumni/terminated employees who are no longer active users in the system.These former employees need to contact HR using their personal email accounts. Because these users are inactive and cannot ac...

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Convert String field to Reference field of a Custom Table

I want to convert the String type field into reference type, but getting this error. As, there are already 2000 records in the table. How can I do this?

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Incident Reporting

Can the Count function be used multiple times in a single report. For e.g. Incident Count - XX , Incident Closed - XX , Ageing Incident - XX , etc.. Do these need to be created as individual reports or can this be published in one single dashboard ...

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The Governance Topology V.1

The Governance Topology A Fundamental Framework for Mapping out Governance Table of Contents 1 - Introduction 2 - Disclaimer 3 - Why Introduce The Governance Topology 4 - What is The Governance Topology 4.1 - The Governance Onion 5 - The Referen...

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How to add background image on Portal

Step 1: Upload the ImageNavigate to the db_image table.Upload the image that you want to use as the background.Note the Name of the image record (this will be used in CSS).Step 2: Open Page EditorOpen your Service Portal.Click on Instance in Page Edi...

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Project Workspace

Hi Community, We have to delete, Financial historical data from Project Workspace. As the client going to use the customized financial management so, not required the historical data now. I deleted cost plans, cost plan breakdown records , investment...

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How to check details the Software

I wanted to see the details of the Entitlements and the software associated with it. Need to provide details / evidences that the appropriate licensing was obtained for audit purpose. Software is authorized or not.

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Resolved! Change Management in ServiceNow, including Emergency Change.

1. What is a Change in ServiceNow?A Change is any addition, modification, or removal of IT services, systems, or infrastructure that could impact the business.Managed through Change Management in ServiceNow.Helps ensure changes are planned, approved,...

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