ServiceNow Community

Who Accessed my Report

I need to:- produce a list of all reports that require ITIL role to access (done/easy)- I use a fix script to create a CVS file- I need to find a way, via script?, to find out "which user/s" have viewed the above identified reports. I thought th...

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The Owner field should be mandatory on new catalog item

The Owner field should be mandatory on new catalog item, and it should not affect the old catalog item

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On click og child topic from taxonomy it should redirect to the custom page created

I have created a Taxonomy as news and features under this news , trading stories are there. On click of new it should redirect to the custom page I have created instead of using the OOB template in topics. How to achieve this.

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Question regarding Final Review Stage & Next Steps for RiseUp with ServiceNow Program

Hi everyone, I recently received an email stating that my application for the RiseUp with ServiceNow Program has moved forward to the final review stage. I’ve completed all the prerequisites, and I’m very excited about the possibility of joining an u...

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Contract [ast_contract] - Parent children fields dependent on Record Producer

Hello,I have a question regarding the Parent Contract number and Child Contract number on a Record Producer.I have two variables on my Record Producer:Parent Contract number – Reference field (Contract [ast_contract])Child Contract number – Reference...

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Future First Friday’s [April - July 2026]

April: Knowledge Management: Why and How- Special Guests from Univ North FL + SN Updates for Australia on Knowledge Management!May: Transforming Knowledge Management on Platform (Customer Story)June: Now Assist & Knowledge- transform Clinician Experi...

Article

SAM

Hello Team,Is there a way in ServiceNow SAM to reclaim software licenses from inactive users, specifically when an employee leaves the organization?Currently, in the reclamation process, we can define thresholds such as reclaiming licenses if the sof...

Question

Service Bridge Bug parent task missing

We have an integration between a service bridge producer(US) and Consumer(customer). its a case to incident mapping. we have this weird bug where the data from us the producer makes it to the consumers remote task. but it doesn't type or write anythi...

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Issue in workflow

Hi Team, we have issue in workflow , unable to move from left to rightthe variable ( please reffer to the screenshot)

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Service Catalog

Resolved! SGC-SCCM Integration failing on second run

Hi Team, SGC-SCCM works perfect when the Last run datetime is empty. However when that gets filled in after the 1st run it fails with import log as below. MID Server reported error: SQLState: S0001com.microsoft.sqlserver.jdbc.SQLServerException: Inva...

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Email Templates Not Applying from Email Tab in CSM/FSM Workspace

Hi Everyone,I am facing an issue while trying to apply email templates from the Email tab in CSM/FSM Workspace. When I click on the “Apply email templates” icon within the email composer, the templates are not being applied as expected. Steps to Repr...

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Agent Workspace
CSM Configurable Workspace

Debug Errors in Flows

Running some debugs on a flow because it is not running when a Request is created. Tried adding a "wait for duration of time" flog logic. That failed and when I debugged it, it said that was the issue.So, I removed that flow logic and tried again. T...

Question

How to move a existing view via Update set?

I need to move a already existing view from a dev instance to the live instance.Which tables do I need to put into the update set? I know the correct process would have been to create a Update set before I change or create the view. Netherless I need...

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Renewals calendar - Personalize with more Options

I need to know if it’s possible to add more date options to this screen.I’m working on a project where the client wants to see more options, such as 180 days or 365 days.I haven’t been able to figure out how to customize this feature—have you seen th...

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How to retrieve data with a Script Include in UI Builder?

I'm really new to UI Builder and have a business requirement that I need help with. Currently, in the core UI forms for catalog tasks (SCTASK), we have a UI Macro on the form that provides a list of consolidated work notes and user comments for the e...

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