ServiceNow Community

doc task closed but document not attaching to parent HR case

We have created employment letter automation, where ticket is created and doc task is automatically assigned for verification , once signature done, doc task closed ,but document is not being added to HR case.Please help here to resolve the issue.I c...

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Request for New Lab Instance – ServiceNow Administration Fundamentals (Xanadu)

I am currently enrolled in the ServiceNow Administration Fundamentals (Xanadu) course. My lab instance has been terminated, and I am unable to request a new one as it shows that I have 0 instances remaining.I still have course progress pending (curr...

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Discovered Items not populated

Dear Experts, I am on a Orca Vul Response Security plugin 3.0.0, however it has been observed that the VIT are not displaying the discovered Items.. it has happening for a chunk of devices and I could see that there are CI matching rule issues. Howe...

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Vulnerability Response

how to use single record producer for 2 different user groups

I have requirement to create a single record producer which should display the set of variables based on logged in user group. For users who are part of Group A, then this record producer should display few variables and if users not part of group A...

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How to create "Assign to me" UI action in both Platform UI and SOW in servicenow

I have a requirement to create UI action "Assign to me" in both platform UI and SOW and it should check the if logged in user is part of current assignment. If yes. then assign the catalog task to the user otherwise show error message.I have created ...

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Approvals are not triggering if non-itil users submits the request

Using a flow designer for one of my catalog item. Approvals are not triggering if non-itil users submits the request. I have updated run as property to "System User" but in the flow context its still showing as run as username. Also in the RITM activ...

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Now Agent Mobile Offline mode not workig after the offline button is enabled in NOW Agent mobile App

Requirement is to enable NOW Agent offline mode for the following tables - IncidentProblemChangeKnowledgeSteps taken so far - 1. Plugin Installed - SG Offline support plugin (com.glide.sg.offline)2. Navigate to All > System Mobile > Mobile App Builde...

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Multiple catalog item for guided self service in playbook

Is it possible to show multiple catalog items based on keyword inputs from questionnaire for guided self service playbook. Requirement : based on input keywords show multiple catalog items and knowledge article and else create incident.

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Resolved! How to make catalog item visible to the particular group and also users who do not have managers

I have requirement to make the catalog item visible only based on below conditions1. User should be member of "XYZ" group AND2. User should not have manager assigned.How to do this? Anyone can help me on this @Ankur Bawiskar

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How to populate multiple CC email addresses into Watch List from inbound email using flow designer?

Hi all,I am working on an inbound email use case where I need to populate the Watch List field on a Case record using the CC email addresses from the inbound email.Current behavior:If there is only one email address in CC, mapping it directly to the ...

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How to restore the knowledge articles from one instance to another

Hi Everyone Need your help on one of my requirement to get the knowledge articles from one instance and create or update it on another instance through schedule job. We have to get the data ( publish , retired ) from one instance and create or updat...

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Is it possible to add "Side Heading" for check list items?

We had around 8 checklist, for 4 checklist I want to add one side heading, and similar for next 4, is it possible to add? what is the best way to add it

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How to load multiple sheet using transform map

Hi All,I have an requirement to load excel with multiple sheets using transform map.Sheet 1 - Supplier(Coulmn- Supplier name, Tax ID, Details) - Target table is sn_fin_supplierSheet 2 - Details(runs automatically when Details is Y ) - Target table i...

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How to change the default scope name of a new custom application

The problem In older versions of the ServiceNow platform, we could define the scope name for new applications when creating them using Studio. Currently, when using App Engine Studio, the application is auto-generated, and you cannot specify a cus...

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Guided App Creator
Now Platform App Engine
Personal Developer Instance
Scoped App Development
Studio

Importing KB Categories from Excel

Hi, What am I missing? I try to import Knowledge Categories in to kb_categories table but I always receive same error. I'm at Knowledge Categories [kb_category] table, then I selected Import and then created following Excel to import new category.S...

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