ServiceNow Community

Error - Unable to locate sn_hr_core_task 'sys_id' for inbound email processing

Hi,I’m encountering the error “Unable to locate sn_hr_core_task ‘sys_id’ for inbound email processing” when an external user replies to HR task emails. In some cases, the reply is being attached to the HR task which is sent by the same external user....

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SOW - Service Operation Workspace - Chat Customization

Hi All,My instance is in Zurich release,When a help desk agent is working on Interaction A, and the end user replies on Interaction B (chat),the agent should get a visual alert so they notice it immediately —either:a popup / toast notification, ora g...

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Approver changing answer breaks the approval process

I have encountered the following scenario which breaks the change process leaving it stuck in assess/auth: Approval rule: one approver from each group or any reject - created by 'ask for approval' flow actionlets say we have 2 group approvals pending...

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Multi Row Variable Set (MRVS) Not Working on Catalog Task? Here’s What Finally Worked

I want to share something that took me way more time than expected to figure out — accessing Multi Row Variable Set (MRVS) data on Catalog Tasks (SCTASK). One key confusion point was this: it’s not like normal variables, where simply setting the vari...

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Localization of Smart Assessment

Hi, Any guides/articles on how to translate smart assessments? @Alex Coope - SN

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Classification Error

Hello Everyone,I am getting the attached error when trying to discover the Windows device, I created credential for a machine & for One machine the credential is getting validated but for the remaining machines getting this error.Based on my underst...

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Discovery

After integrating DPR with ADO, only Epics are reflecting in Release Planning but not all workitems

We have integrated ServiceNow Digital Product Release with ADO .I see only epic from ado is getting added to Release Planning of a product but not user stories, bugs and features. I see these user stories, bugs and features are just getting added to ...

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Help Help Help. MS Teams Integration for conversational Virtual Agent

6 Months in trying to setup MS Teams integration and have got absolutely nowhere. I am putting my faith in this wonderful community to help where SN Support have not. We have a single M365 tenant that is shared across multiple divisions (large enterp...

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How to develop using RITM without using AppEngine

Hi,I want to create an application based on RITM.Until now, we have been developing using App Engine, but this time we need to re-implement the services within the ITSM package(RITM) without using App Engine. Do you have any suggestions for implemen...

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NOW Assist for csm

If I configure my case table on Services Operational Workspace,Will my now assist skills for csm will work on that workspace or not?

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Now Assist for CSM - Case Summarization

Help agents quickly get up to speed with case context and history through intelligent summaries Case Summarization is a generative AI skill that produces a concise summary of a customer service case. It synthesizes key details such as the issue, st...

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Customer Service Management
Now Assist for CSM

Custom Condition and Formula Builder

Hi,I am looking for guidance on implementing a custom Condition Builder in ServiceNow. Background:I have already explored the out-of-the-box Condition Builder, which is tightly coupled to a specific table and allows conditions to be created only on ...

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SNUG Techワークショップシリーズ2026

「SNUG Techワークショップシリーズ 2026」注意申込には ServiceNow ID が必要です SNUG (ServiceNow User Group)テクニカルワークショップを開催します。通年で行う技術ワークショップのテーマ選出をおこないます。ハンズオンを通じた最新の技術テーマのビジネス活用検討についてご興味のある方はぜひ、万障お繰り合わせの上、ご参加ください。年間を通じて分科会として活動を行います。参加者同士の交流用slack チャンネルをお知らせします。第...

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HRSD configuration-only migration from one instance to another – recommended technical approaches?

Hello All, We currently have HRSD implemented and managed by a service provider in a separate ServiceNow instance (Instance B). We are now planning to implement HRSD in our primary enterprise instance (Instance A) and want to migrate only the HRSD co...

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Human Resources Service Delivery

Resolved! Eleven Best Practices for ServiceNow Request Management

ServiceNow Request Management is a powerful tool that streamlines the way organizations handle service requests, ensuring efficiency, transparency, and satisfaction for end-users and stakeholders. However, its effectiveness depends on how well the pl...

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