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Interaction is Created when a user add comments on a case

Hi Community,Post upgrading to Zurich did any once notice this behavior? when a agent comments on the case a new interaction is created by the system. It creates only one Interaction for a case when comment is added. Steps to reproduce.1. Navigate to...

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Error: Some of the changes you made to the widget are lost. Please wait ...

I kept getting the error when editing dashboards on platform analytics. Alert level: info.Some of the changes you made to the widget are lost. Please wait until all changes are reflected in the UI before switching to another widget. Any idea what it ...

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Way to close list view incidents without blocking auto closure job

There is a requirement to restrict users from closing incidents (p1 and p2) in list view without filling up a certain field. Created a BR to do the same and it worked as expected but also blocked the auto closure scheduled job. Created a data policy ...

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reference qualifier knowledge group type

Hi.. I have a reference qualifier of type CONTAINS knowledge on the knowledge management group which is not working. No groups list when I click on the knowledge management group selection (apart from admins). What could be the issue?

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Link redirection in HR case

Hi Team, In HR case creation, native view page link when user bookmarks this below link and tries to create a new HR Case, when must show alert and redirect to workspace link. Native link:https://********.service-now.com/now/nav/ui/classic/params/tar...

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Assessment simulator task 1: Personalize your instance - Failed

Hi, I'm getting the validation error when I'm trying to validate the task for Assessment simulator task 1: Personalize your instance - Failed. Here are the screenshots and can someone help me here?

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Forms validation error

ServiceNow University - Welcome to Service Now Course - Forms Task Failed

I am unable to move past this task in the training. I have followed the steps exactly as given but keep getting task failure.I attempted it as a System Admin and as Platform User.I attempted on multiple web browsers.I terminated my instance and opene...

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Aggregation of Application Services

Hello,The business criticality of underlying Application Services should be automatically aggregated and displayed as High/Moderate/Low at the Business Application level in APM, leveraging out‑of‑the‑box (OOTB) ServiceNow behavior. If anyone has insi...

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Resolved! Access and Reporting on Generative AI Logs (sys_generative_ai_log)

Hello Community,I am working on developing Custom Reporting and Performance Analytics (PA) KPIs for our Now Assist adoption and usage. I have identified two key tables for reporting:sys_gen_ai_usage_log (The main usage log for billing and high-level ...

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Different Workspace landing page as home page for different persona

We are using CSM Workspace as well as Manager Workspace [WFO] in our instance.We want to have Landing page of CSM Workspace as Home page for Agents and WFO Manager workspace landing page as home page for Managers. How can we do it?

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Visualize requests for submitted problems, changes, and incidents in the Platform.

I couldn't finish this task even though I had done everything according to the instructions. When I click validate task, it says Task failed. Can someone help me here. I am unable to proceed further.

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I have a requirement in a Record Producer where I need to restrict a variable input to a maximum of

Hi All,I have a requirement in a Record Producer where I need to restrict a variable input to a maximum of 100 characters at the time of submission.The user should not be able to submit the record if the entered value exceeds 100 characters. I would ...

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Actual start and Actual End Dates are not updating after change Task closed

Hello, Actual start and Actual End Dates are not updating after change Task closed. This is working fine for Normal, Standard, Emergency. Now we have created a new change type as well, for that this functionality is not working. I found below busin...

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How to add specific view For List Edit through pencil icon in workspace

Hi Everyone, I need to add specific view when pencil icon was clicked in the List. Need to force the specific form open at the right side as per below screenshot.Any solutions are much appreciated.

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Looking for ServiceNow Professionals who is open for remote part time position

I am looking for ServiceNow professional in Europe or Middle East with at least 7 years of experience with either ITSM, CSM, ITAM, FSM, ITOM module. Let me know your availability to do a video call with me. Please send me an updated resume at chernan...

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