ServiceNow Community

Dashboard is not visible in the homscren of servicenow

Hi Team , I have created the dashboards but the dashboard are not visible in the home screen of the service now , Can you guide me how to do the setting that it will visible in the home screen of the servicenow or self service view . Thanks and Re...

Question

ServiceNow Upgrade Guide-Yokohoma & Zurich

Experts,Anyone can suggest if there is any Generic ServiceNow upgrade guide available to be refereed and followed for best practice. Thanks,Sam

Question

Now Assist を使用してインシデントから重要なトピックを抽出 (翻訳)

本稿はこちらの記事の翻訳です。最新の情報は元となる記事をご覧ください。このトピックの一部は機械翻訳で処理されている場合があります。最近、あるお客様から、インシデント管理用の一種の「ホットトピック」レポートを作成する方法を尋ねられました。ソリューションに入る前に、次の要件を明確にしておきましょう。インシデントが作成されると、ServiceNow は [簡単な説明] フィールドと [説明] フィールドを分析し、ユーザーが報告している主要なトピックを特定したいと考えています。これらの問題点は、...

blog

Unable to Add “Business Elapsed Percentage” (Task SLA) as a Column in SC Task List in SOW

On the SC Task form, I can see the SLA details under Related Records (including Business Elapsed Percentage). However, when I try to configure the SC Task list view—specifically the “Tasks Assigned to Your Group” view—the Task SLA fields (like Busine...

Question

How to render placeholders on fields for Service Operation Workspace

The mehtods of g_form.getElement("field_name"); and field.setAttribute('placeholder', "hint for the field"); in onLoad client script work well for Core UI, but why this doesn't work for Service Operations Workspace? What are the correct methods to b...

Question

Trigger a catalog form from another catalog form.

Hello,We have a requirement that we build a catalog form( Catalog A) for user request.Once the request is submitted, a reviewer will record another set of inputs based on the information provided by the requestor.Once the Request is submitted( from ...

Question

Duplicate Case comments added when added in the portal

Sometimes, when customer is trying to add the comment in the case in the csm portal, the comments are adding mutliple times where it should be added only once. Please help

Question

Generative AI FAQs (翻訳)

本稿はこちらの記事の翻訳です。最新の情報は元となる記事をご覧ください。このトピックの一部は機械翻訳で処理されている場合があります。生成 AI 機能を搭載した製品スイートの詳細については、以下の FAQ と製品ドキュメントをご覧ください。このガイドは、より多くのリソースが利用可能になり次第更新されます。 Now Assist とはどのようなものですか？ A:「Now Assist」とは、ServiceNow が生産性とインテリジェントな作業および従業員エクスペリエンスを向上させるた...

Article

Community Levels: How Are User Levels Determined?

Hi everyone, I’ve noticed something interesting about the ranking system in the ServiceNow Community and wanted to get some clarity on how user levels are actually determined. When comparing two community profiles, I saw that a user with a very high ...

Question

Approver Groups in Service Catalog

Dear Experts,I wanted to find out in how many Service catalogs a specific approver group has been configured in the ServiceNow instance. For Ex: SS given below for reference: Let me know is there a quick way to find that out.

Question

How can we sync group and its member to ServiceNow by LDAP integration skip users not in sys_user.

Hello Expert,We need to sync groups by LDAP integration to ServiceNow groups with group manager and its members. We want membership to mirror, but never create or delete users in sys_user. If an Azure group contains someone not present in sys_user, w...

Question

Resolved! CWM create a connected work query to pull data but the list view does not reflect changes

I am able to create a new CWM space and board. I create an initial Connected Work query and successfully pull in data to my board. issue: when the data refreshes in the tool, say something changes status from active=True to active=False (this would ...

Question

CWM Connected Work & Custom columns

In the FAQ post it's mentioned that enhancements are planned for connected work items - move on Kanban boards and display under 'My work' view.Is it planned to enable custom columns to be displayed for the connected items? For example custom columns ...

Question

How can I import tasks from excel into a board

From testing I know that I can define a data source, attach a workbook and define a transform map/field mapping to create or update tasks in a board however when using a custom column I see no easy way of determining the correct target field given th...

Question

CWM FAQs and Tips

In this article you'll find a running list of our most frequent FAQs and Tips for using and implementing CWM. Feel free to add your own tips in the comments or ask a question!The following information is based on the May 2024 store release of CWM. ...

Article