We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

Welcome to the ServiceNow Community You're ready to learn, share, and connect with others. And you're not alone.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
989883members
2962774posts
Three days can change everything. Join us at Knowledge 2026 and put AI to work for you. Register now
The ServiceNow MVP Class of 2026 Introducing the 2026 ServiceNow MVPs The 2026 class is our largest yet. Ready to meet this year’s ServiceNow MVPs? Click below to watch each member of the program introduce themselves, and keep an eye out for their content within the Community! Meet the MVPs! What`s New Popular Posts More The latest in Community Posted by Juergen Lindner Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works. Today, AI finally cloc... Read More Posted by jordancbaron Want to win a trip to K26? Lift Off to Knowledge Has Launched! Lift Off to Knowledge ... Read More Posted by jordancbaron Lock In Your Spot at Knowledge and CreatorCon 2026! Hey there, ServiceNow Community! Knowledge and Creator... Read More Posted by jordancbaron Why ServiceNow's Government Forum 2026 Should Be on Your Calendar If you work in governm... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Juhi Poddar Specialist Juhi Poddar MVP 2026: My Community Power The ServiceNow Community has been an integral part of my professional journey. What... Read More Its_Azar Specialist Stop Blaming Performance — Start Fixing Your Business Rules Let’s talk about somet... Read More Its_Azar Specialist now assist greyed out Im not able to interact with now assist, its greyed out    Read More Its_Azar Specialist Virtual agent chat to display agent topics Hi all, i have created an aagent in agent studio, and i want to use that in virtual... Read More Prasanna_Patil Specialist How to capture encrpted data on incident for non itil user Hello Team, We have bu... Read More prerna_sh Specialist Virtual Agent Custom Topic Hello Everyone,I’m trying to raise a catalog request using a custom topic I created... Read More Its_Azar Specialist Introducing ServiceNow Semantic Search (MVP) — Looking for Community Feedback from experts here. Hello Everyone,I’m trying to raise a catalog request using a custom topic I created... Read More Its_Azar Specialist Understanding Field Styling in ServiceNow: Forms vs Lists Field styling in Servi... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: [EMEA] Software Asset Management Office Hours Hosted by ServiceNow 3 Mar, 2026 12:00 AM PST Event Details Online ServiceNow Exchange: AI Academy - AI Voice Agents - From First Look to First Call Hosted by ServiceNow 3 Mar, 2026 08:30 AM PST Event Details Online Order-to-Cash Exception & Dispute Management Webinar | 03/03/26 Hosted by Karen Canavan 3 Mar, 2026 09:00 AM PST Event Details Online ServiceNow Exchange: The future of AIOps with Autonomous Alert Management Hosted by ServiceNow 3 Mar, 2026 09:00 AM PST Event Details Online ServiceNow Exchange: Platform Academy - Introducing Voice Agent for Mobile Hosted by ServiceNow 3 Mar, 2026 10:00 AM PST Event Details Online ServiceNow Exchange: ServiceNow Impact Office Hours Hosted by ServiceNow 3 Mar, 2026 10:00 AM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Instance IP Addresses

When requesting the IP Address information for our instances on the Now Support automation store, we're provided with a limited list of IP addresses for outbound connections. Does anyone know whether these IP addresses are shared with other ServiceNo...

  • Question
  • Architect

FSO Learning and Enablement Resources

Objective This article serves as the central resource hub for FSO implementation partners, consultants, and practitioners. Whether you are onboarding to the FSO platform for the first time, deepening your expertise in Banking, Wealth, or Insurance ve...

  • Article

Discovery account getting locked out frequently

we have used the service account for discovering the following VMware,mssql_instance,exchange_mailbox,F5 SSH everyday account gets locked out unable to figure out through discovery logs which server is causing the lockout.

  • Question
  • Discovery

Email Parse to create Catalog Item

I know there are a lot of posts on this, and I have tried to follow some but not getting results Ive followed this video guide, but its not pulling the resultshttps://www.youtube.com/watch?v=uLHCw2GA3lo This is what we haveI get an email into our Hel...

  • Question

Priority Planning for Brazil Upgrade — Need Insights

Hi Folks, I’m looking to understand how different organizations are prioritizing the upcoming mandatory migrations and strategic initiatives ahead of the Brazil (or next) upgrade. With multiple deprecations and new capabilities on the horizon, it wou...

  • Question

AI Adoption - Where are you now?

Hi Everyone, As AI capabilities continue to evolve rapidly across the ServiceNow platform, I’m interested in understanding where different organizations, customers, and partners currently stand in their AI adoption journey.Many of us are navigating s...

  • Question

Send ServiceNow Surveys to Microsoft teams chat

Gathering employee feedback through internal surveys is crucial. But maximising response rates can be a challenge. This article explores how instant messaging (IM) (Microsoft Teams) can be a powerful tool for boosting survey participation than tradit...

  • Question

Copy work_notes from closed task to new task

Hello.I have a catalog item that generates 2 tasks. Catalog item is submitted and task 1 generates. When task 1 closes, then task 2 generates.What I would like to do is when task 1 closes, copy ALL work notes from task 1, and add them to task 2.I onl...

  • Question

Adding variables for columns in a simple list data visualization

When creating a simple list data visualization and I want to use variables from a catalog item for some of the columns, however the UI experience is terrible.  I am hopeful that this is just a user error on my part.I have created a simple list data v...

  • Question
  • Data Visualization
  • Platform Analytics Experience

Paul Morris MVP 2026: My Community Power

What do you create?  In 2022, I created a blog called "sn-nerd" to back up and index all my community content prior to the migration to another platform. From that point on, I continued to write my content on my blog sn-nerd.com and tried to create m...

  • blog

variables revert in tasks

Hi All, i created a catalogue item with variables. Nothing fancy.It has few client scripts and ui policies. It also has a workflow supporting it.The issue is that the variables can be modified in the RITM but when i modify them in the catalogue task ...

  • Question

Identification Rules - Does replacing a Derived rule remove it?

Hi everyone! Sorry if this is a rather basic question, I've just had trouble finding an answer in any ServiceNow Documentation. If I have a child CI Class with a "Derived" Identification Rule set and I "Replace" it, do the derived Identifier Entries ...

  • Question

Records are opened in classic view

When I drill on my Workspace Dashboard widgets, records are opened in classic view (https://[instance].service-now.com/now/nav/ui/classic). This issue occurs with sn_app_analytics_w plugin at version 4.2.3 or version 5.0.5. From the workspace List, r...

  • Question
View More
Announcements

Registration for Knowledge 2026 is now open. Secure your spot today.

Register Now