ServiceNow Community

On the software discovery model table, the Full version and Version fields are not getting populated

What would be the cause for the Full version and Version fields to not get populated even if the Discovered version is?

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regarding servicenow translation in flow designer

Hello Everyone, @ankurbawisk , @Mark Roethof I have designed a flow designer i am taking the description from maintain item by using the script in the script box.. to remove the HTML tags.var catItem = fd_data.trigger.request_item.cat_item;var desc ...

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Define mandatory attribute of CI Class - CI Class Manager or Dictionary override ???

Hello All, I learnt there are 2 ways to define a mandatory attribute for a CI Class 1. From CI class manager > Attributes > Added > Mandatory > True/False 2. Dictionary Override - Right click on attribute > Configure Dictionary > Dictionary Override...

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regarding email notifications

I want to fetch all the approvers from the flow and add it in email script and that script is being used in a notification.So when the notification triggers all the approvers name should be displayed related to that request.how can i write the script...

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Flow Designer maximum actions and performance

Hi All, I have couple of questions regarding flow designer after reading the following in a snow article "By default, flows can have no more than 50 actions. To change the default behavior, increase the value of the sn_flow_designer.max_actions syste...

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how do I modify/edit impact section in for Incident form in service operations workspace (sow)

Hi Community,I am having a requirement to remove/disable the 'Affected consumers' card from the impact section in the overview tab (Incident form).But I am not able to figure out where to navigate and make change.How do I achieve this? TIAAkash

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October Speed Networking! (APAC-friendly time)

Create connections through monthly speed networking sessions! Get ready to make connections within our ServiceNow University community! We invite you to interact and network with other ServiceNow University users in this monthly series, typically o...

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ServiceNow University

How to ignore records in IntegrationHub ETL based on some criteria for a attribute?

How to ignore records in IntegrationHub ETL on some criteria using the On Before script?Docs says to refer the guidance mentioned here but couldnt get it done.https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configurat...

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Unable to close RITM when associated tasks are closed by Flow Designer

Hey Team,I have a requirement to close RITM when tasks are closed by flow designed generally, we put if condition choose that task state closed complete and update request but, in this scenario, we have a field called Request Type according to each t...

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Major Incident - MI Manager to page on-call SME best practice

Curious how your teams are utilizing MI Management process. When an MI Manager accepts the on-call page and is assigned the Incident, how then do you all have that MI Manager call other SMEs that may be needed to work through the issue? I would like...

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service portal widget configuration open and close and approved item in Ritm table like sc_req_item.

service portal widget configuration open and close and approved item in Ritm table like sc_req_item. visble portal.

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iManage Spoke - Upload document action

Hi Does anyone know how to use "Upload document to folder" iManage spoke action. Please refer the below screenshots for more clarity.What inputs I need to give in Attachment, Name & Extension fields? I tried giving the sysID of attachement in the att...

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Create knowledge articles through api

Hey developers We have a requirement to create knowledge articles in ServiceNow via api call. Can someone pls help Thanks in advance

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Articles in Draft stage

Hi all, I wanted to know what can be done for the articles which are in draft stage. However, the authors are not available to publish the article

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How to Make Tooltip Always Visible for Checkbox Variable in Catalog Item?

I'm working on a Service Catalog Item and have a checkbox variable with a tooltip configured in the variable settings. By default, the tooltip only appears on hover, but I want it to be always visible on the form.

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