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AI, Agentic AI, and Now Assist ELI5 (Explained Like I'm 5)

Artificial Intelligence.Generative AI.Agentic AI.Now Assist. These words are everywhere in the ServiceNow ecosystem right now but if you strip away the hype, what do they actually mean?I've been writing a series of articles that break down complex to...

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Getting Started
Responsible AI

Knowledge 2026 Agenda Builder timing?

I couldn't find a Knowledge 2026-specific forum, so posting here instead.This will be my third year attending Knowledge, and I'm hoping for a little more clarity this time around.An issue I've faced the last two years is around session registration, ...

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What is the default limit for request body for inbout and outbound?

Hi All, can you please help me on blow quries 1) What is the default and maximum size limit of request body for outbound and inbound rest API 2)maximum size limit for attachment getting attached in servicenow @Ankur Bawiskar , please provide your in...

Question

How to Add VIP visual indicator for “Requested for” on REQ and RITM (similar to Incident Caller VIP)

Hi Team,I have a requirement to visually highlight VIP users on the REQ and RITM RequirementOn the REQ and Requested Item [sc_req_item] form:Field: Requested for (requested_for)If the selected user has VIP = true (in sys_user.vip):Show a VIP icon ...

Question

SAMP- License not under management

Hi all,Is anyone using the License under management flag? I understand the need for the ability to ignore software products that are not under SAM, but I have problem with it automatically marking it as compliant. By marking the license under managem...

Question

JEA v2 based discovery return error during WMIFetch $computer variable is empty

Trying to implement JEAv2 discovery, and always getting the same error in the agent log on the MID serverAfter running this partexecute(& { fetchMultipleWMI -wmi "false" -output_format "json" -WMI_FetchData "root\virtualization\v2\Msvm_ComputerSys...

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Discovery

About Column Context Menus

I'm not sure which answer to pick, as none of them feel quite right. Which one of the following statements is true about Column Context Menus?A. It displays actions such as creating quick reports, configuring the list, and exporting dataB. It display...

Question

Save button is missing in all stockroom section in HAM workspace

There is no Save UI action on the workspace , though it is is present in the native UI , its a global save UI action I tried enabling it to workspace , I checked the enable on workspace form , still its not getting reflected , Has anyone faced this ...

Question

Discovery should auto update the operational status from the CI

Subject: Cloud Discovery Operational Status IssueHi Team,I am currently working on the Cloud Discovery process and have encountered an issue regarding the operational status of Configuration Items (CIs). I would appreciate your input on this matter.H...

Question

Unable to Trigger Security Center Threshold Notification manually for testing

Hi Everyone, I Have configured Security Center metrics with thresholds and set up PA Threshold Notification to send alerts to me. Currently, I am receiving the notification automatically every day at 5 PM as expected. However, for testing purposes, I...

Question

hide a OOB in a Incident_task and keep the one that I create

I have a problem with hide a button that have the same name in an incident_task I create one for compose email but another one was created before and is restricted is in Service management for SOW in a global scope I tried to overrided and is not wo...

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Resolved! i need to mandatory Additional Comments but it's i need to mandatory Additional Comments work

i need to mandatory Additional Comments (journal input type) when state = close incomplete (value = '4')i try to use ui policy with ui action, i try to use client script, but it's doesn't work, the field doesn't become mandatory.what can be the sulo...

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IRE engine is not working in on before transform script (ignoring all the record )

We did not have any issues in our lower/prod environment using the IRE traditional transform strategy for the last few years. We came know about the IH-ETL and we installed this in our lower/prod environments (July 2025) and later came to know about...

Question

onChange client script on 2 different fields interact with each other causing an error

Thanks in advance for your help!I have 2 fields one takes a percentage of the base pay for an increase and the other takes a dollar amount of the increase.We want the user to be able to fill one of the fields in and the onChange script will make the ...

Question

Automated Tests

The key to shorter release cycles are automated tests. The key to fewer regressions are automated tests. The key to fewer defects are – again - automated tests. Automated tests are crucial for a robust, reliable, and mature software development...

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Automated Test Framework
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