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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Stirring Things Up: September's Community Cafe Welcome to the September Community Cafe! We may be a little late pouring this month... Read More Posted by jordancbaron CreatorCon is Coming to World Forum Chicago! Hey, ServiceNow Community! Clear your calendar for September 18, 2025. You won’t wa... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by jordancbaron Register for TechNow, Live Code, and More: July’s Community Cafe For over a year, the C... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More Posted by jordancbaron Missed Knowledge and CreatorCon 2025? Here’s How to Catch Up Missed Knowledge and C... Read More Posted by ServiceNow From bold ideas to bold transformation: a Knowledge 2025 customer success recap Keep the Knowledge 202... Read More Posted by Earl Duque Yokohama Content Archive Your Yokohama release is here! The Developer Advocate content is being done differe... Read More Posted by Kristy Merriam Playbook Localization in Yokohama: Making Global Workflows Effortless Playbook Localization ... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Selva Arun Specialist ServiceNow SQL Server Discovery Troubleshooting: The Hidden TCP Port Issue!! Summary: This knowledg... Read More Selva Arun Specialist Can we apply CMDB DATA Manager policies on the Non CMDB CI table? Hi Community, I have a... Read More Rampriya-S Specialist Auto-Label Blocked Stories in Agile Visual Task Board (VTB) Hi everyone, When work... Read More Selva Arun Specialist Understanding WAP and WLC Discovery in ServiceNow: A Real-World Investigation When 500 Access Points... Read More Selva Arun Specialist Manual Certificate CI Creation in ServiceNow!! Manual Certificate Configuration Item Creation in ServiceNow A Complete Guide for S... Read More Rampriya-S Specialist Zurich Release: New Products, Smarter Building Zurich Release: New Products, Smarter Building Thought Yokohama was the grand final... Read More Tosin D Specialist The Countdown is on! Less than 2weeks to the Nigeria ServiceNow Developer Meetup (Lagos & Online) Zurich Release: New Products, Smarter Building Thought Yokohama was the grand final... Read More Tosin D Specialist RSVP Now – Join Us for the Nigeria ServiceNow Developer Meetup (Lagos & Online) Dear Community Member,... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Live on ServiceNow: Approvals in Now Mobile Hosted by Lolita Honkpo 10 Sep, 2025 09:00 AM PDT Event Details Online Public Sector Tech Talk: Modernizing Cyber Defense - How Gen AI & AI Agents Transform SecOps Hosted by HollyHorton 10 Sep, 2025 10:00 AM PDT Event Details Online Public Sector Tech Talk: Modernizing Cyber Defense - How Gen AI & AI Agents Transform SecOps Hosted by HollyHorton 10 Sep, 2025 10:00 AM PDT Event Details Online [AMS] Office Hours: App Engine Hosted by Lolita Honkpo 10 Sep, 2025 11:00 AM PDT Event Details Online DoD AI Now Assist Workshop - Build AI Agents That Strengthen Mission Resilience Hosted by HollyHorton 10 Sep, 2025 11:30 AM PDT Event Details Online DoD AI Now Assist Workshop - Build AI Agents That Strengthen Mission Resilience Hosted by HollyHorton 10 Sep, 2025 11:30 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Change task groups

When change request is created two change tasks created in implementation state when we open those tasks there is an assignment group field is there when I click on assignment group I want only the implementation groups visible I don’t want any other...

  • Question

Software Installs to be removed when no longer discovered by Intune

We're currently running Service Graph Connector for Microsoft Intune to pull computer/device/SW installation data into the CMDB.Now we want some automation in place which will remove the software which are not getting discovered from Intune or no lon...

  • Question

Knowledge article template

Hi,I'm currently in the process of re-vamping my company's knowledge articles with the hopes of making them more user and AI friendly. If anyone could share how they format a knowledge article template with these things in mind, it would be appreciat...

  • Question

Platform Analytics Dashboard - Not saving

Hi, error message while saving Platform Analytics Dashboard. 1-Added description & save click is throwing error "Your dashboard could not be saved", however saving the description.2-Marked as Certified & save click is throwing error "Your dashboard c...

  • Question

Resolved! AWS Service Management Connector

I am trying to install AWS Service Management Connector (AWS Service Management Connector - ServiceNow Store)  in a developer instance, but cannot find it in the plug in section. I was able to find only this post with version 5.13 How to install AWS ...

  • Question

Resolved! Hide "Create Dashboard Button" in Platform Analytics for specific Roles

 I need help to hide the “Create new dashboard” button in the Platform Analytics, Dashboard Library - depending on certain roles. The button is currently visible to everyone, but I would like only selected roles to be able to create dashboards. 

  • Question

How do you create the Class Attributes for an Appliance

We seem to have a problem Discovering the device information due to it being an appliance. Should we A. Continue discover them as a Server, or B. Make them a child class with Model ID specifically being Appliance.

  • Question

2 Questions on CSDM view for Service Mapping

Hello all, Good day!!I am working with Service Mapping currently and I have 2 questions to get clarified. So, while configuring the business application, we are considering the "Architecture type" field on it, If the Architecture type selected is Pla...

  • Question

Inbound email action from a specific domain rather than user

 I need some guidance on creating an inbound email action with the following criteria:When an email is received from the domain: @Example.comWith an email subject starting with: SN-APP-INCIt should create an Incident with these values:Assignment Grou...

  • Question
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