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Certified Implementation Specialist - Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))

Hi All, I'm planning to take this exam(Certified Implementation Specialist - Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))) and i need some sample questions with answers and any other training materials that i can refer for this exam. Ple...

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Unable to access Multi Row Variable Set values in Flow Designer – Grayed out in Create Catalog Task

Hi Team,I have a Catalog Item where I am creating a Catalog Task (sc_task) using Flow Designer.For normal catalog variables, I am able to populate the values in the Description field of the Catalog Task using:Trigger → Requested Item → VariablesHowev...

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CIS-ITSM Voucher Expiration & CIS-DF Requirement

Hi All, So, I have the CIS-ITSM voucher that supposedly will expire in April. I heard of the new requirement of the CIS-DF must be obtained before I can take any other CIS exams, including the CIS-ITSM. Does my current CIS-ITSM still expire like or...

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How to configure the notifications to show up in the bell icon in the instance.

Even though all the notification preferences are enabled, none of the notification that are triggered in the flow when send notification action is used, where does these notifications end up, how to make them visible in the bell icon widget.

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How to Enable multiple selection of Breakdown Elements in Analytics Hub Page?

Currently I can select only one assignment group. I want to Select multiple assignments groups but I can't find any configuration options. How do we enable multi selection of breakdown elements in Analytics Hub page?

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Track FSM Agent location history

The requirement is to provide real‑time tracking of field agents’ locations and maintain a historical log of all locations visited by each agent. This location history should be stored securely and made available for integration with external systems...

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My User name is kept changing in the community

newold I have updated it back once but got changed again has anyone else facing this issue?

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How to disable tags menu in the banner in knowledge form without using DOM

Hi All, Sample snippet from onLoad client script which disables 'tags_menu' on banner in knowledge form but uses DOM manipulation which is not a best practice, so how to achieve this without using DOM. Below is the code : function onLoad() { var g...

Question

Make all fields editable in change record for particular group members when state is not closed.

I wrote a write acl(table.*) on change request records to allow only specific group members to edit the records. the ACL script is working fyn as i can see the logs, however, the change request form is still appearing as read-only for all fields, eve...

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Unable to capture decision table inputs, conditions, results.

I have created a decision table , and captured in the update set. while retrieving, there were no errors. but when I open decision table in the other instance and check there is a table but not the inputs, conditions and the result

Question

Is it possible to parse a Manual Signature from PDF file

Hello everyone, When the HR task is generated, an unsigned PDF is currently attached by default. The fulfiller is expected to download this PDF, obtain the necessary signature, and then upload the signed PDF back to the HR task while removing the ori...

Question

Restrict a type of state to only one item

I wanted to know how I can make the Pending state appear only on a specific item without showing up on the others. Is that possible?

Question

Is it possible to parse a Manual Signature from PDF file

Hello everyone, When the HR task is generated, an unsigned PDF is currently attached by default. The fulfiller is expected to download this PDF, obtain the necessary signature, and then upload the signed PDF back to the HR task while removing the ori...

Question
Human Resources Service Delivery

Resolved! Playbook does not fire upon record creation

I have a playbook associated with CSM Default Record Page variant. It is meant to start when a new case is created. It just does not fire when I create a new case by using the "New" button from list view. When I save this new case, then a tab shows u...

Question

How to create custom Record Attachment sidebar option like SOW Attachment in the sidebar?

I am very new to UI Builder and have been tasked with creating a sidebar option that will allow the fulfiller to see all attachments relating to a catalog request ticket. In the core UI, we created a custom related list that allowed staff to view all...

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