ServiceNow Community

How can Now Assist VA chat can be ended? No "End Conversation" or "End Chat" button".

Activated Now Assist in Virtual Agent and doing some tests. However No "End Conversation" or "End Chat" button" is visible on chatbot by default. Could not find any configuration to enable this. And how can Support information messages below be cust...

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Resolved! More option on the WSD Reservation on portal?

Hello All, We are currently trying to look the possibilities with Workplace Reservation Management. We have different workstations (focused workstation, Macbook dockstation, etc). I was wondering if we can configure extra filters on the WSD OOTB ...

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Created a taxonomy and added it to the portal but its not showing in portal

I have created a new taxonomy and added it to the portal. But it is not reflecting in the portal .

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Service Portal

SNOW University Assessment

SCENARIO:Cloud Dimensions finds great value in the metrics provided from the CMDB Health Dashboard, however they want to group several classes together to provide a consolidated view, easier navigation, and more meaningful metrics for the classes th...

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How to generate a report for users who logged in ServiceNow Backend ?

I can see ServiceNow User Experience Analytics shows data, but it is not useful as it showing Hash user id instead of actual ServiceNow user id We need a report for list of users who logged in ServiceNow Backend for last 2 months

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Unable to use Entra ID Look Up User in flow

Hi allI'm looking for some help with the Entra integration from Flow Designer.I've added the Entra ID Look Up User action to a flow and set it so that the User ID is passed from the requested item record (it is to automate adding a user to a group). ...

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How to accurately trace the execution logs of scheduled jobs

Hello, Everyone. I found the sys_scheduler_job_history table, but unfortunately, it doesn't seem to record the start time, end time, or success/failure status.I believe that outputting messages to the system log and then searching through them to fin...

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Resolved! Issue passing text split into script include

Hi community, I have a service portal form the will capture a list of User employee Id input by user in a multi-line field. Here is a sample of the input data:A00001B00001 Then I'm trying to use a script include to check whether the employee id exist...

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How many phases about discovery?

1,scanning2,classification3,identification4,exploration

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"Where /R \"D:\\Program Files\" Grafana-server.exe" change this command to dynamically to get value

Hi Team, can you look help on this query pleaseIn ServiceNow discovery patterns set commands "Where /R \"D:\\Program Files\" Grafana-server.exe" change command to dynamically to get value in ServiceNow Discovery Patterns

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Help in Risk Workspace

Hi Team, How to add 'Risk' or 'Control' field as a filter option in 'Risk Workspace' -> Metric Data Task ->Filter icon. Screenshot attached.Regards,Nishant

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How to exclude the AD groups/any from the teams view workspace list

HI Community, Currently teams view in workspace shows all the groups the user is a member of. AD groups should be excluded from the list How can we achieve this is that we can add filter like that?I only want actually groups to be displayed the users...

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New Financials experience for Projects, Demands and Epics – FAQs

The following is the list of Frequently Asked Questions related to the new financials experience in SPM for projects, demands and epics as part of the Project workspace and Strategic planning workspace. This is a living document that will be constant...

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Financial Management
Financial Planning

Required by (device) is empty for few records after reconciliiation whereas requiredby(user)not empt

Required by (device) is empty for few records after reconciliation whereas required by (user) is not emptySerial numbe, device name, installed on is correctly available in install record.

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