How to show a downloadable xl file link conditionally when user selects one of choice in a dropdown

How to show a downloadable xl file link conditionally when user selects one of the choice in a dropdown field in service portal?

• Question

SCCM Service Graph Connector - Add Discovery source

Hi ITOM Experts, How do I add Discovery Source for SGC -SCCM.Is it different than Normal SCCM integration. Usually in Transform map we add a field map . Here where exactly we need to add since it uses ETL Thanks

• Question

Guided tour creation

Hello community,We are looking to create guided tour for one of our new hire onboarding form. Could you please recommend where we should create this guided tour like inside the  form, or as a variable button???  Please let me know your thoughts.Thank...

• Question

how to configure impact and affected ci common at authorized stage in change request

I want to bring approval  groups  from  impact and affected ci in change request .those approvals should come as common approval at authorize stage. How to configure do we need to do this via change polices or is there any way to achieve this .

• Question

How to show Risk Assessment ui action in Service operation workspace ?

We have requirement, where we need to show risk assessment ui action in normal change in service operation workspace. currently when we create a normal change in standard UI - the cycle is - New - Assess - authorize post assess we will be seeing requ...

• Question

How to use metrics for First call resolution for Sc_task

Hi Team , I have requirement to create FCR for the sc_task where assignment group is ABC and reassignment count is 0. If we create the field FCR on RITM and calculate for sc_task record? How to configure so that it also reportable.   Thanks 

• Question

I can not reach the object 'additionalInfoList' by XML from SOAP

I can not reach the object 'additionalInfoList' by XML from SOAP. We pass this XML via Postman to ServiceNow, which is able to retrieve all the values via request.key, and we are able to send them as a response to Postman, so the call arrives success...

• Question

LeanIX - Servicenow bad request 400 while trying to update the cmdb_ci_buss_appl

LeanIX - Servicenow bad request 400 while trying to update the cmdb_ci_buss_appl

• Question

Need help to answer questions - Moderate Risk Information Security Assessment

Hi Team, Please help to answer the questions in attached sheet for Moderate Risk Information Security Assessment. Thanks, Vidyasagar

• Question

How can I get result from lookup records on sys_user and generate a list with user_name and name?

• Question

Unable to make record in 'sn_wsd_core_workplace_location' table inactive

Hello everyone, I would need to make a record (Building and Area) within the 'sn_wsd_core_workplace_location' table inactive but I'm unable to do so due to an OOB ACL (sn_wsd_core_workplace_location.active) which is preventing me to do so ('Active' f...

• Question

Lists in custom workspace is not visible for some users

Hi Team, We have created a custom workspace and have custom roles to which this should be visible.But the list in workspace is not visible to non-admin users. User can access to the home page, create record, view record, and but  not able to view Lis...

• Question

Reference field values are not visible in Portal

I have an HR Service (Scope - Human Resources: Core) in the ESC Portal. I have created a custom table "Routing ID" in Global scope which extends CMDB CI Table.  I have a variable in the HR Service which is referenced to the custom table. I have recor...

• Question
• Employee Service Center

What would be the proper method to remove the deprecated "Instance Security Center"

Hi everyone, As of September 2024, ServiceNow deprecated the "Instance Security Center" and replaced it with the "ServiceNow Security Center". (Source) We redirected the /isc to a 404 page a few years ago but I still see traces in the system (and ski...

• Question