ServiceNow Community

Acces Denied when trying to publish Robot

Hello,I’m completely new to ServiceNow RPA. While trying to publish my first robot to the RPA Hub on my Personal Developer Instance (PDI), I keep getting an “Access Denied” error.Can someone guide me on what permissions or configurations I need to so...

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Hi

What do you think about 2026 January's upgrade? (my first post at the comunity)

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[UI Builder / Workspace] How open a modal instead of a page from side navigation button?

Hello, everyone! Is it possible to open a modal instead of a page by clicking on Side Navigation button? Thanks in advance for any help

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Is there a way to use a FILTER operator in a PA formula indicator?

Hello, I'm being asked to calculates the average actual duration of stories, excluding the longest 15% to reduce the impact of outliers. in Excel, of course, I can create a formula like this: =AVERAGE(FILTER(data range, data range<= PERCENTILE.INC(da...

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Building an enterprise-Grade Employee Experience - Part 2

Continuation from the last blog - Building an enterprise-Grade Employee Experience 4. AI search ServiceNow’s AI Search capability makes this possible by consolidating knowledge from both internal and external sources into a single, unified experi...

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Building an enterprise-Grade Employee Experience

In order to build an enterprise-grade employee self-service portal that delivers a consumer-like experience, we need to think of ServiceNow Employee Center as more than just a place for IT services. The out-of-the-box portal provides a strong foundat...

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How to Redirect from OLD Content Site to Employee Center

We still have the old Content Management site active. After completing the config of Employee Center, we'd like to automatically redirect users going to "<site_name.service-now.com/ess to ".../esc".How would we configure that. We find methods to redi...

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Set Template for Compose Feature inside Service Operations Workspace

I need to set the default client template for the Compose Feature in SOW. I have the new template with our branding but I can't figure out how to be the default template?

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how to create product catalog and product offerings and product category in sales order management

How to create a product catalog & product offerings & product category in sales and order management module.Kindly please share step by step process.Thank you

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Case Management

How to Export all Reports Group list to exel

Hello,Is it possible to export the Group Reports...all of them to an excel spreadsheet. When I click on the title there is no option to export. Suggestions? Thank you~

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Resolved! Filtering List Collector of sys_user_group table based on selected name

I have an employee form and need to filter the options for the "Remove from group(s)" field to only the groups that the selected employee belongs to. I am not sure what to put as Reference Qualifier...

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Scripting and Coding

How to make Short description field of Catalog item Bold?

How to make Short description field of Catalog item Bold? tried using tag and style table but it did not work.

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Create custom type Planning Attributes in SPM

Hi everyone , I am working on some planning attributes in SPM module an need help that how we can enable OOB planning attribute "Expense Type" on the resource plan table (enabling the attribute on resource management). I dont see a way for it as we ...

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Copy/paste (select all function) SN article images in a Word document

Converting a ServiceNow (SN) article to a Word document is helpful because it allows our subject matter experts to assist with editing the content.When I try to copy the entire SN article by selecting all and pasting it into Word, the images do not t...

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Enable auto-numbering for asset tag on Software entitlements

Hello All, we need to auto-number the asset tag for each software entitlement in the following format: starting with a short prefix (e.g. SWL) and then 10 numbers that auto increments so that we can have unique software entitlement asset tag for each...

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