ServiceNow Community

Flow that automates adding/removing group type to a user group after Request from Catalog Item

Hi all, i need some help. We have a catalog item for users to request if they want to add or remove group types like itil etc. The user puts the information in variables and after that i call them in the flow.And how can i change the group type? If ...

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Reopen Catalog task or create new task

Hi Everyone, I have a catalog item that creates an RITM, which includes 4 catalog tasks executed one after another. After the 4th catalog task is completed, if we realize that something was missed, is there a way to reopen the 2nd catalog task so it ...

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What’s the difference between GlideRecord’s addQuery() vs. encoded queries – when to use which?

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Resolved! Integration of Copilot with Now Assist

Hi Team,i am totally new to the service now platform. i have a question regarding the integration of co-pilot with now assist for our environment. Currently we don't have microsoft teams enabled in our company, but we do have co-pilot. So is there a...

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incident aging report for 15-60, 60-120 and 120+ days

HI Team, i used below filter for 15-60, 60-120 and 120+ daysactive=true^state!=6^sys_created_onRELATIVELT@dayofweek@ago@14 with above filter count is 6589and for 15-60active=true^sys_created_onRELATIVELT@dayofweek@ago@14^state!=6^sys_created_onRELA...

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Now Assist Skill Kit – Tool and Deployment Options

Now Assist Skill Kit (NASK) grants you the ability to create and deploy custom-built generative AI functionality into your workflows. To assist you in this process, NASK provides a range of tools and out-of-the-box (OOTB) deployment methods to exped...

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Disable or Remove 'Provide Feedback' topic from 'Show Me Everything' list of topics in Virtual Agent

Hi All,I'm looking to exclude the 'Provide Feedback' topic from the 'Show Me Everything' list, but it appears there's no option to either deactivate or remove it from the topic picker. The options to do so are unavailable (greyed out) in the VA desig...

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Service Portal: Bootstrap 5 Sidebar Menu and dynamic body width

I've been asked to redesign our Service Portal with a requirement to move the menu to a sidebar. Service Portal really doesn't seem to want to do that as the core page places header above body, The closest solution I have found (see below) is to se...

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Adding an UI Action to Workspace "Collaborative Work Management"

Hello, Is there a way to add an UI Action to this workspace? I try with these options in UI Action And followed this guide but I cannot make it to show any button or related ui action in the workspace https://www.servicenow.com/community/next-exper...

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Creating an incident from a record producer with an attachment, if attachment size is more than 3MB

Creating an incident from a record producer with an attachment, if attachment size is greater than 3 mb, need to populate the comments in the same incident script logic in servicenow

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Allow end user to see the current approver

Hi Community,Greetings. I have received a requirement to allow end user to see who is the current/next approves in the widget. Is there a way of doing it?Currently we are also planning for an upgrade, from Xanadu to Zurich. Is there such a feature OO...

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Service Portal

How to add work notes detail under provider notification

I am working on a provider notification that is triggered when a user is mentioned in the work notes. The notification is sent to the mentioned user.My goal is to include the content of the work notes in this notification. However, I've noticed that...

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Rest Message From scripted rest API

I have a rest message with OAuth token of third party vendorwhen I try with the test button in the rest message it works finebut when I try with the scripted rest api I got this"errorCode":"AUTHORIZATION_INVALID_TOKEN","message":"The access token pro...

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Token management for Rest Integration

Hi Team , Need some inputs from you on Token Management. We have some integrations where token URLs have been explicitly called to obtain tokens and obtained tokens will be passed to the actual intended Rest calls to perform the required operation wi...

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Restrict the users to access the portal page or catalog item if they are not part of the record

Hi Experts, Issue - the other users who are not part of the record can still view the page or catalog item associated with it,they should get an 'Access Denied' error.When a user tries to open the catalog item and is part of the record then user is a...

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