ServiceNow Community

Need to add Field in Request page in CSM Portal

Need to add Field in Request Page in CSM Portal. For More Clarification Refer Attachment.

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Need to reload form when update the record on HR Agent Workspace

Hi all, When a record is updated and saved in the HR Agent Workspace, we need the entire form to reload automatically. This ensures the To and CC fields in the emails section reflect the most recent updates immediately. Appreciate your response. Tha...

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create a new Major Incident from SOW through tab (+) / UI Action

Hi,I’m attempting to add a new workspace tab option that allows users to create a Major Incident by updating the Chrome Tab JSON property. However, I’m unable to set the Major Incident state to “Accepted” through the JSON configuration.I also tried i...

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Tag based Service Mapping for On Premise

Hello EXperts, Can any one please help in any step by step documentation for 'Tag Based Service Mapping' for On-Premise. We have for cloud understood how to implement that as there are many articles and videos . But specifically for On premise is it ...

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access to the published knowledge base article

Hi All, Can someone guide me , How to grant a particular user access to a published knowledge base article for a specific country.

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How to pass account value to record producer when clicked on Create Case using case type selector?

We have Create Case button in Account table. We allow user to create case from Account record by clicking on Create Case button which displays the Case Type Selector page that displays the record producers of all case types. When user selects any one...

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Make assignment field mandatory on the incident form after saving (SOW)

once we select the assignment group and after saving the record in the incident form, the field needs to become read only in the service operations workspace. we can't change the assignment group. The below code is not giving the expected output func...

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Workspace : Next Experience

Issue while creating Client script and Script Include

I am trying a create a client script or script include it is giving me the webpage is temporary down or move permanently to a new web services but it is working for others.

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I cant open the flow I created in flow designer.

Hi Community,I’m facing a persistent issue where a specific Flow will not load in Flow Designer. I developed this in one PDI and it was working but then stopped loading the flow , I even migrated it to another pdi using an Update Set. While the Updat...

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Three‑Strike automation not triggering when On Hold reason changes from Awaiting Evidence to Awaitin

Three‑Strike automation not triggering when On Hold reason changes from Awaiting Evidence to Awaiting Caller Problem StatementWe have implemented a three‑strike reminder automation for the Incident table using Flow Designer, which triggers when an in...

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Requirement to Rename ZIP File While Downloading All Attachments Using UI Action

Hii Team, We have a requirement to download all attachments associated with a record as a single ZIP file. For this purpose, we have created a UI Action and implemented a script using the /download_all_attachments.do endpoint to download the attachme...

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Typeahead component issue

Hello, I am configuring a typeahead component in UI builder.I have issues with mapping the Item selected event to a client script function. After I select an item - nothing changes. Please check my config..may be I am missing something.

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CMDB Query - No relations query timing out

Hi,I have a CMDB Query where I want to get the list of all applications belonginng to a specific managed by group which does not have a relatiosnship with Service Instance. It works fine if I do not put a filter of Managed by group (its a custom fiel...

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Setting up monthly on-call schedules in SOW

Morning I am wondering how to setup MONTHLY on-call schedules in SOW? It only has an option for daily and weekly. But not all the months have equal weeks? RegardsThereza

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Resolved! How to retrieve data with a Script Include in UI Builder?

I'm really new to UI Builder and have a business requirement that I need help with. Currently, in the core UI forms for catalog tasks (SCTASK), we have a UI Macro on the form that provides a list of consolidated work notes and user comments for the e...

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