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• Question

Cloud Account Management (AWS)

When i am doing Cloud discovery in Discovery schedule,  When  i click   on Select Datacenters, i am getting below errors, please suggest   ThanksSandhya 

• Question

DPR DCV

We want to integrate with Security tools SonarQube, Checkmarx and Sonatype. OOTB DPR/DCV provides capabilities to connect with SonarQube but Checkmarx and Sonatype which are industry standard security tools which are not available under connect a too...

• Question

Populate Service Contract and Entitlements on a Case form depending upon the Product

Populate Service Contract and Entitlements on a Case form if we have an entitlement with a product matching what was enter in the "Product" field.

• Question
• Customer Service Management

FSM - Signature Pad plugin

Hi all, When activating the Field Service - Signature Pad plugin (com.snc.wo_signature_pad) for Field Service Management, extra costs / licenses are requested or having standard FSM module is enough? It's just about installing the aforementioned plug...

• Question

OnChange client script not working

I'm trying to get an onChange client script to examine a group of fields and if ANY of them is blank (have them setup to auto-fill from a table), then I want a checkbox to evaluate to true.  Here's what I have but it is not working.  Any help/pointer...

• Question

Sys_id not showing for list view of Sys_report

I need to create a list view of all our reports.  Since Report Name is not unique, I need the Sys_IDI've tried every which way but loose to locate and expose sys_id in the list view of sys_report or in report_stats.I am admin, but cannot see the fiel...

• Question

Brazil release

When will the Brazil version be released? We are planning to skip the Australia version and move on to the upgrade.

• Question

How the Recent incidents filter works in SOW

Hello Community, Can anyone let us know how the below highlighted related list filter works in SOW because some users it's showing for some users it's not showing any records. Any filter criteria configured for this?  Thanks,Nagesh

• Question

403 forbidden when calling an AI skill form a MCP client (Postman or MS Copilot)

Hi community,I'm running a 403 forbidden error when trying to use an AI skill (incident summarization) published by a ServiceNow MCP server. Scenario:OAuth Client Credentials (with an integration user with ITIL role)AI Skill (OOTB) requires ITIL role...

• Question

Does Now assist could help to identified unqualified issue data

Dear all,I am actually study all serviceNow AI modules and reach nearly the end after going through most all labs.So far , all customers are most of the time thinking that AI will do all the magic at their own place. But if for instance issues like i...

• Question

How to remove partcular content from the greetings

Hello Community, Can someone help us step to remove the below highlighted content from the chat bot greetings?  Thanks,Nagesh

• Question

how to restrict incident creation from calendar invites for DL

As of now we are creating an Incidents via Inbound action , but when there is a calendar invite , still it is creating Incident , How to restrict that ? I am not able to restrict subject , as it can be any   

• Question

Is it possible to control AI search Search Sources/Search profiles using roles

HiRequirement-when ITIL users access Esc portal or virtual agent(as a end users), search results should display only End user knowledge base articles.The IT4IT KB should be restricted and visible internally (only in Agent workspace/fullfiller view/In...

• Question

Do we need to migrate dashboards before upgrading the ServiceNow version?

Do we need to migrate dashboards before upgrading the ServiceNow version?Also, when upgrading from Zurich to Australia, are the dashboards automatically updated?

• Question