Bulk data transfer to External System

I'm exploring efficient ways to transfer millions of rows of table data to an external system and would appreciate your insights. What approaches have you found effective for handling such large-scale data transfers without compromising performance? ...

• Question

vouchers

I wanted to know if we can purchase vouchers after they expire? I was eligible for about 10 but since the new updates some of the training has either been updated or no longer part of the catalog. Work and life got in the way but I am ready to dive b...

• Question

Auto-Closing Incidents Triggered by Logic Monitor Integration

Hello All, We are experiencing an issue with Incidents created through the Logic Monitor integration. These incidents are generated for collector failovers, and the failover details are included in the Incident description.When the failover is restor...

• Question

Help identifying source of “Close contact options” tooltip in Virtual Agent support options

Hello everyone,I am working on customizing the Virtual Agent (VA) chat in ServiceNow. In the Support Options dialog, I see a tooltip that says “Close contact options” when I hover over on Support Option(header) the top of the dialog.I have  checked: ...

• Question

Incorrect Percentage Calculation in Data Visualization (Time Series : Column)

Hi everyone, I’m facing an issue with a data visualization in ServiceNow. I’m using a Column Times Series chart to display true and false values by year. The count values appear correctly, but the percentages shown in the table below the chart are in...

• Question
• Percentage Calculation in Data Visualization

Meraki SGC: Controlling which devices are written to the CMDB

Good morning! We are in the process of setting up the Meraki Service Graph Connector and would like to ensure that only our Z4 networks & devices are written to our ServiceNow CMDB. As we only have one Meraki organization and do not wish to modify an...

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• Service Graph Connector

How do I add a filter condition in a report of dashboard for the end user

• Question

Changing labels of options in ask bob

I want to change a name of an option in ask bob (which is a topic in VA also) from report an issue to report an incident , I have already tried by going to categories in VA within navigator and changed the name there still it is not reflecting when I...

• Question

Show a Variable if the logged In User is the Manager of the current group in catalog Item

Hi,I've few variables in a catalog Item as below -Requested ByManagerSecondary ManagerGroup NameList of Users My requirement is to show the List Control variable (List of Users), if the logged in user is the Manager of current group (Group Name). For...

• Question

IRE Partial Payloads for SG-AWS-EC2 - AWS Service Graph Connector

Anyone else see higher rates of IRE Partial Payloads when it comes to the SG-AWS-EC2 job?Working with SG-AWS and looking in the CMDB Integrations Dashboard, I noticed the SG-AWS-EC2 scheduled job appears to have a much higher number of IRE Partial Pa...

• Question

Unable to see the post button for work notes on a particular incident

A specific user group is unable to see the "Post" button for work notes on one particular incident in the production environment. For all other incidents, the button appears as expected. Additionally, I can see the "Post" button for the same incident...

• Question

Create a Record Producer in ServiceNow that updates an existing user's record

 I need to create a Record Producer in ServiceNow that updates an existing user's record instead of creating a new one. The fields that need to be updated are: Name, Time Zone, Schedule However, when I create the Record Producer, it currently creates...

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• Customer Service Management
• self-service

How to trigger a dialog window on Workplace Service desk?

The Workplace reservation form has a cancel function that allows us to cancel a reservation if needed, like so:We are trying to do the same thing for WSD tickets but no function to cancel a WSD ticket is available.  Does anyone know if this can be co...

• Question

Call existing Flows in a new Flow depending upon choice selection

Hi,I've 2 existing catalog items for Add users in a group and Remove Users from a group. And corresponding 2 Flows are there.As per a new requirement I'm building a new Catalog item where I'm asking the end user to Add or Remove user from that group ...

• Question

Make Comment and Additional comment mandatory when RITM is moved into different state

Hi, I've below 2 requirements - 1. When a RITM is moved by an 'agent' from 'Open' to 'Work In Progress', "Additional Comments" (instead of Work Notes) must be mandatory.2. When a RITM is moved by an 'Assignment Group member (non-assignee)' from 'Open...

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