Autonomous Implementation - where can I find out more for it with CSM?

• Question

Help with the Webex Contact Center integration with ServiceNow

Hi, we have implemented the WebEx plugin for integration with ServiceNow. The plugin itself is working well however I am looking to customize a few things.1. Currently the integration looks at the ServiceNow CRM and if the ANI exists as the primary b...

• Question

SNPI - Agile Planning

Hello all.Hope it's going well.I am not able to complete my LAB instance for the SNPI - Agile Planning just because of Steps 11,12,13.11.Filter the list to display only the stories where the value of Assignment group contains Students.12.Associate th...

• Question

About CI relationship type

HiI'm going to create a CI map by manually registering it in the CI table and CI relationship table without using Discovery or ServiceMapping.To create a CI relationship, I think I need to set the CI relationship type (cmdb_rel_type), but I don't kno...

• Question

Is "Secure Attachment" in Security incident Response safe to upload malicious files?

Hi all, I want to know how the "Secure Attachments" are managed on ServiceNow. Say we have a phishing email that got escalated to a security incident or the analyst wants to submit a malicious file to sandbox, is it safe to upload it in "Secure Attac...

• Question
• Security Incident Response
• Security Operations
• Threat Intelligence

SNPI Story 3 - Configure Groups for HHD Users Lab Not Validating

Hello-Having a problem and stuck with "SNPI Story 3 - Configure Groups for HHD Users" lab not validating within the ServiceNow Platform Implementation on demand course. I have followed every instruction and it's just not working for me. Any suggestio...

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Small Organization Integration

Outside of DISA, or any of the branches of service, any small agencies out there adopt ServiceNow and what was the learning curve? Did it help or turn out to be too large and cumbersome to adopt?

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Additional Incident Forms

What is the best way to route multiple Incident record producers that auto assigns to specific assignment groups? Right now we have one Incident RP and one business rule that says, If assignment group is empty, then assign to IT support. I want to cr...

• Question

How to Edit a custom skill after saving its prompt.

I was trying creating a custom skill from now assist skill kit. Once i have saved the prompt its not letting me allow to edit and its just skill is showing in draft state. Could you please let me know how to edit it? 

• Question

Installation of SAM Master Plugin [com.sn_samp_master_ws plugin]

Hello, We've upgraded our ServiceNow instance to Yokohama release and prior to that, we already have these plugins installed (from Washington release): - SAM Pro installation [com.sn_samp_master] - this plugin is for release prior to Yokohama- SAM Wo...

• Question

Security operations integration

Do we have an integration facility with MSFT Defender Attack Surface Manager? If yes, kindly share any documentation w.r.t integration procedures

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Depends on: Relationship between Application service and Application

I have a quick question, I’m new to working with the CMDB.I received a request to change the relationship from Contained by to Depends on.The parent is the ApplicationThe child is the Application ServiceMy question is: I need to remove the Contained ...

• Question

Employee Document Management - Bulk Import

We are exploring the use of Employee Document Management and the Bulk Import capability from a Local Directory (not Cloud) and have some questions for the Community. 1. Can the files to be imported for each Employee be stored in a folder for each emp...

• Question
• Employee Document Management

We are integrating ServiceNow with SAP SuccessFactor

Dear Team, We are integrating our ServiceNow with SAP SuccessFactors(Using IntegrationHub) to retrieve employee HR profile data from SAP SuccessFactors by following attached document. And we are getting the below error while configuring the Credentia...

• Question
• Human Resources Service Delivery