ServiceNow Community

Add 'Create Request' Option in Service Operation Workspace

How can I adjust this code and add an option 'Create Request', when the user will choose this option he will be redirect to the instance url (should be dynamic) + esc?id=sc_category, for example: https://servicenow/esc?id=sc_categoryThe user should h...

Question

Function print is not allowed in scope sn_uxc_gen_ai. After plug in upgrade

Hello, After upgrading the Now Assist for IT Service Management(ITSM) to the latest version (13.0.10 when this post was written) we started to get this error message on every RITM and Catalog task formsFunction print is not allowed in scope sn_uxc_ge...

Question

Business resolve time

There is a filed called business duration on the task [task] table. It looks like it gets set a resolution. Does anybody know if this field takes into account hold time or is it strictly calculating the time between Opened and Resolved?

Question

Cloning Topic Content widget in custom app scope is not accessible and getting an error on ESC

HiI have a requirement to clone the Topic Content widget in a custom scope and modify the widget, After cloning the widget and added the widget to a page, once we open the page in ESC portal widget is hidden and getting an error(Attaching the error)T...

Question

Cloning Topic Content widget in custom app scope is not accessible and getting an error on ESC

HiI have a requirement to clone the Topic Content widget in a custom scope and modify the widget, After cloning the widget and added the widget to a page, once we open the page in ESC portal widget is hidden and getting an error(Attaching the error)...

Question

Need Some Demo Data for Certificate and Inventory management

Request if any one have Demo Data for Certificate and Inventory management. I am implementing a Green field project. I want to do testing on the developer instance.

Question

Edit UI action visible but greyed out for all users (workspace view)

How can I get rid of the Edit UI action which is visible but greyed out - attached screenshot for reference.steps to reproduce:got to service operations workspace click open incidents from list

Question

Armis VIPR Integration

Hello all, I noticed that there is an integration between Armis VIPR to ServiceNow Vulnerability response. The integration seems to be a one-way flow, however if the vulnerability status is updated to remediated, I'd like to have that information get...

Question

RE: Task on (Task Description: View a list of incidents and personalize the list, as well as update

Hey all, I was trying to do the task from the course on using filters and i followed all the steps as mentioned in the tasks but unfortunately when i run the filter function i didnt get the out come as it shows in the video, i dont have the assigned ...

Question

Playbook tab on RITM

Hi everyone,I followed this video to add a Playbook tab to a Workspace record page: https://www.youtube.com/watch?v=ZmjVlOV-QWUThat part works fine, but I’m trying to refine the behavior a bit further.Does anyone know if it’s possible to make the Pla...

Question

Now Assist - How to control which queue is transferred for a Live Agent

Hi!I'm trying to setup Now Assist in Virtual Agent - one requirement is to have a live agent available to receive an escalation where the VA was unable to assist. The queue you land in is different depending on the portal you started the chat from.S...

Question

Resolved! Auto close the interaction record when the associated inc/req is closed

we have a requirement, when the incident or request is closed, automatically the interaction record needs to close. Already we have a Ui button in SOW interaction form, when we click the button in the interaction form, the incident or request will cr...

Question

Issue With Catalog Client Script - Variables Not Hiding Based on Selection

Hi Team,I am facing an issue in a ServiceNow Catalog item related to dynamic variable visibility based on the "Request Reason" dropdown. I have a variable request reason (choice field).Based on the selected value, i need to:show only the relevant se...

Question

Open window in Same tab for the Service Operations workspace

Like many groups we have had to rebuild our Edit buttons for the workspace views. I have managed to get the declarative action to work properly in the Project workspace, however I am unable to get the open(url,'_self') script to work in the Service O...

Question

Show Only Parent Change Request Affected CIs in Change Task slushbucket

Hello Community,I have a requirement in Change Management where Affected CIs are selected on a Change Request. When Change Tasks are created for that Change Request, users should be able to select only those CIs in the Change Task that were already a...

Question