ServiceNow Community

We have 31 topics, however when I ask virtual agent "show all my options", it can only display 2

We have 31 topics in https://xxx.service-now.com/now/conversational-studio/home/all, however when I ask Virtual Agent "show all my options", it only display 2 topics. Why?

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How to share the share the reports with groups created in workspace

I have added the new report by add new element in workspace now I need to shared the reports to certain group how can we do this ? In normal reports we do have share options but I don’t see that in reports which is created through workspace by add ne...

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UI Policy not hiding field in Service Operations Workspace Overview tab

I created a UI policy to hide a specific field from the form view, based on the type of change. In platform view, the field is hidden as expected (not visible for standard/normal changes), but when I load the change in Service Operations Workspace, I...

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How to Dynamically Add Users to AD Distribution Groups Using Group Email in ServiceNow

Hi, I’m building a Flow Designer flow to automate adding users to Active Directory distribution groups via a Service Catalog item. Challenge: Users enter the group email in the catalog item (e.g., Paid.SocialDisplay.Invoice@example.com).The actual AD...

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Adding a button on Compliance Workspace

HI,I am trying to add a new button next to "policy text"on policy record in compliance workspace.That button will display entities with only application as business.How can I achieve this ?Can anyone mention steps in detail.I am new to snow Thanks in...

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ServiceNow Live Agent Chat not coming into Service Operation Workspace, from Teams (Moveworks Techbo

Good afternoon.We have recently configured Live Agent Chat setup between ServiceNow and Microsoft Teams (Moveworks Techbot).We configured using the below link:https://help.moveworks.com/docs/how-to-guides-for-message-brokeringIt is working perfectly ...

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Agent Workspace
Service Operations Workspace
Virtual Agent

Service Operations Workspace - Removing 'Create Change' from Interaction Form

Hi all,I'm having a bit of trouble with these UI Actions and I'm not sure if anyone else has experienced this. I'm looking to disable the UI Action for 'Create change', however I cannot find where this specific UI Action is located. The Incident and...

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Data Certification with the dependency fields

HI All, I have a question on using the data certification, I have 2 fields on the form field 1 as Yes or No and Field 2 is dependent on the value of Field 1 as Yes, if field 1 is No we dont need the field 2. But while using this as a data certificati...

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Next steps after CSA exam?

I would love to know what paths people are taking after the CSA exam from a noncoding perspective. I want to go about it structurally. I am not entirely new to ServiceNow and have worked in a techno functional role before. Which certifications or ski...

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Platform analytics - Reports without data over time

Hi all, I got that platform analytics are used to monitor and study trends over time, so I wonder why I can also find reports related to performance/platform analytics without periods.For example in the print below I see only static data (e.g. Articl...

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Displaying multi row variable set on sc_task

Hello Community,I am trying to display MRVS present on catalog item to sc_task genenrated after approving the RITM.I am using client script and script include, but not able to show MRVS on sc_task.Only problem is HTML table is not appearing on sc_tas...

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Resolved! Article : GlideRecord Task Sheet (All important methods in task-based questions)

Hello Community Members,I’m sharing a GlideRecord Task Sheet that covers the most important methods used in both GlideRecord and GlideAggregate. These are designed as task-based questions so you can practice hands-on and strengthen your scripting ski...

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Issue with large Excel from Data Visualization (18,000+ records) – getting error PDF in Export

Hi Community,I’m facing an issue while exporting a report on Email using Data Visualization in Excel format from ServiceNow. The report has more than 18,000 records, but instead of downloading an Excel file, it generates a PDF with the following erro...

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Resolved! Create cancel button in demand form

Given: Demand record is created.When: Demand team accesses the demand recordThen: Demand team should be able to mark Demand as cancel using Cancel Ul action buttonANDA pop-up should appear with Justification text box as manadatory fieldANDthe pop-up ...

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Resolved! Email account configuration

Hi Community, I am trying to connect to a mailbox from ServiceNow. I have the oAuth configured. But I am not how to authorize the access? I do not have the mailbox password as it is a Shared Mailbox.

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