Report Needed

I’m new to ServiceNow and I’m looking for help on generating a report to identifying which assignment groups existed and are enabled, and comparing that to the assignment groups that are actively being used. any help will be gladly appreciated. Antho...

• Question

Welcome to service now- List and Fiter

I have completed the List and filter activity still validation is shown as failed.  Can anyone help

• Question

Blog3_TM: SAM - Import M365 User Subscriptions is not pulling any data and getting a status "Failed"

Issue Statement : You have Software Asset Management - SaaS License Management with version 15.0.8Now if you correctly configure  Microsoft 365 integration profile  and post that when you run the Import M365 User Subscriptions job , you can see statu...

• Question

Unable to Use Analytics Q&A – Getting Error

I am new here and was trying my hand at Analytics Q&A in the Report Designer, but it has been showing an error since this morning. I’m not sure if something is wrong with the instance or if I am doing something incorrectly.Error - "Oops! Something we...

• Question

Unable to save records in custom table

Hi, I have created a app in studio using global and in that app i have created a custom table and extents 'change request'. But when i created a new record and submit the records, the record is saving in parent table i.e., change request. Can anyone ...

• Question
• Change Management
• Incident Management
• Problem Management

How to create a report to show the ticket count on the daily basis using Created field in ServiceNow

I want to create a Report to show the Ticket counts on the Daily basis, but I only have "Created" field which is a Date/Time field and hence the Aggregation couldn't be done on Date only, it considers time as well for each group. Please help me creat...

• Question

Service Portal Configuration from ui builder

Hi All, while creating a Portal using UI Builder (Now Experience / Portal App Shell) and I’m stuck trying to update the top navigation items.In my portal header, I see three items: Menu 1, Menu 2, and Direct action. When I open the dropdowns, I only ...

• Question

Unable to find Help Text in dictionary override

• Question

Attachment Added Event Working in Backend but Not Triggering from Service Portal

Hi All,I created an Event + Business Rule on sys_attachment (After, Insert) to trigger an email notification when an attachment is added to sc_req_item (RITM).It works correctly when attachment is added from the backend form view.However, when attach...

• Question

How can you download ODBC drivers without a support contract or organizational access?

I’m currently unable to download the ODBC drivers because the portal requires a Now Support ID to proceed. At the moment, I am not associated with any organization and therefore do not have a Now Support ID.Could you please advise on how an individua...

• Question

Change state need to transition from Authorize to New if approval rejected

Hi I am working Change Models & using flow designer.  When approval is rejected, the state should automatically transition to New. I have tried creating a new Model State Transition with a transition condition that approval is rejected but this doesn...

• Question

All catalog items in the instance are being set as non-conversational even though only few are set

I have set only few catalog items as non-conversational in the instance by setting the "Turn off Now Assist(LLM)" flag to true but all the items in the instance are being displayed as non-conversational. Is there a way to set the rest of the items as...

• Question

How to Implement the Entity Framework

Compile all known external regulations, internal policies, control objectives and risk statements. Review them to understand the scope of your risk and compliance activities and how to group entities (people, places, objects, or things that need to ...

• Article

Question on Script include

I wrote a script include in Employee center core and a client script in the same application for a record producer.There I have a requirement to check if Requested for is a member of HR groups or not.I created a field and marking it based on the scri...

• Question