Integration Hub Starter showing overallocated

 Integration Hub Starter is showing as over-allocated in Subscription Management, so we need to address this. Could you please help us identify the root cause and let us know which module or activity is contributing to this usage?

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• Architect

Can anyone please tell what is difference between Studio,AppEngine Studio, UIBuilder.

Hi,  Can anyone please confirm what is difference between Studio, App Engine Studio, UI Builder and ServiceNow Studio.  Regards, Nivedita   

• Question

Now Assist in Virtual Agent can still integrate with external bots?

I wanted to double check that using the "Virtual Agent Bot Integration API " to still route live agent chats to the appropriate channels still work for bots that are set up using the Now Assist in Virtual Agent?Any experiences that others can share a...

• Question

Change default typing indicator (3 dots animation) in virtual agent

Hello everyone, how are you? I would like to change what is displayed while the Virtual Agent is "typing" a message, those three animated dots. Could someone please help me by telling me how to do this, or if it’s not possible, let me know that it ca...

• Question

Data Visualization - Single Score widget

Haven't had a great experience migrating Reports and Dashboards to Platform Analytics.We're finally getting around to updating our dashboard, reviewing each one, and manually fixing those  dashboards as needed.  Yuck. One question still remains, How ...

• Question

Create a Scripted Rest API to fetch RITM Variables

Requirement is to "Create a Scripted Rest API to fetch RITM Variables"API should accept RITM number or sys_id as input.API should fetch all associated catalog variables and values.response should include : 1. variable name 2. variable label 3. variab...

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I have created 2 variables which are hide from catalogue item view and ritm view but visible in sc

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Data Certification for CI and Relationship

Hello, We have run data certifications on AWS cloud CIs (ex: Cloud Gateways, Load Balancers, DynamoDBs, etc). Each of these require a relationship to a Service Instance. In certifications you can't select fields from a child and parent CI to include ...

• Question

Variables value automatically removed when I save the sc_task

I have created 2 variables which are hide from catalogue item view and ritm view but visible in sc_ task , when end user full values in these variables and save the record then value will remove from there . There is no ui policy or client script but...

• Question

MCP Server tools don't accept response from custom Now Assist skills

I am trying to setup an MCP Server to expose a Now Assist Skill which returns an LLM response. The skill is configured correctly, and it returns the response as follows: { "provider": "Now LLM", "response": { "model_output": "..." }, "err...

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need to fetch removed users list from itil role

HI Experts, How to create a report showing users with ITIL since 2025, as well as users who had ITIL roles removed.Please assist me on this. 

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• Incident Management

Missing images on KB0862295

Hi, I am working on our Microsoft AD v2 spoke to connect to multiple domains. This KB article is a good source of information, however, the images are missing. Could anyone help me where I can find the details of these.https://support.servicenow.com/...

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