ServiceNow Community

Playbook record producer

Hi, I wanted to know if its possible to have a record producer in Playbooks. Currently I have a record producer that populates 3 different tables. Is it possible to do that using playbook? I noticed playbook triggers from record creation/update, ho...

Question

Role not showing up in condition in workflow

I have created a role and added the role to the user, when I check in background script I do see the role for user. But in workflow when I try to get the "Requested For" user's role in condition, it's always evaluating to false.

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We are considering changing the maximum REST/SOAP timeout. any consequences with this change?

Hi all, We are considering updating the following properties:glide.http.outbound.max_timeout.enabled → trueglide.http.outbound.max_timeout → 180The current timeout setting is 60 seconds.This change is being evaluated because one of our outbound integ...

Question

m2m related list not added as related list

I created a new m2m relationship between change and problem. It works fine in DEV when i move to test I am unable to add it to the form using Related lists. I see that when I add in the right side but it does not appear on the form. How can I fix thi...

Question

Service Portal - Hide user information on header menu.

Hi Every Body How can i Hide user information on header menu ? Is there any possibility that the header menu may not be displayed or be displayed without any options, including the logo, on a portal built with Service Portal? thanks.

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wait for condition until catalog task variable is updated in the catalog task

Hello all, How to use wait for condition until catalog task variable is updated.I have one variables on catalog task when it is marked as yes it should trigger 2nd approval.(it is achoice field). How can I achieve this? tried using Do until flow act...

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Relationships

in relationships table, my application and my related list relationship is not showing why?

Question

Date validation if date is 7 days from today

Hello mates, Below is my requirement. Create a catalog client script that runs when the ‘Is this due to be returned at a specific date?’ field is updated.Generate an error if the Date is not 7 days from today for this i have created a catalog client...

Question

Adding new DBV table in related list conditions while creating a standard report

Hi All, I have created a new DBV joining 3 tables and I want to bring this Database view under Related List conditions while building a Report based on Table: Risk Identification [sn_risk_advanced_risk_identification]Hope the attached screenshot will...

Question

How to End a Playbook

Greetings all, I'm trying to educate myself on the use of Playbooks within ServiceNow. I have built various Flow Designer solutions in the past. This may seem like a silly question but how do you end a Playbook after a Decision / If condition stateme...

Question

How does automatic CI Reclassification happens? What needs to be done for that?

I came across a ServiceNow Product Doc that states that "CI reclassification is possible only between two classes that have identical identification rules." What does it mean to have identical identification rules? And how does reclassification happe...

Question
CMDB

Resolved! Undocumented Table cleaner - OOTB improvements

TldrNew OOB table cleaner that enables multithreaded deletion which speeds up deletion activities hugely. On Yokohama dev instance active by default and can be self-enabled via sys_trigger. IntroEveryone probably had one or another use case where th...

Question

Clarification on Cross-widget Interaction in Platform Analytics Dashboard (Yokohama release)

I'm trying to enable cross-widget interaction-where selecting a data point in one visualization(e,g, a donut or bar chart) dynamically filters or updates the other widget on the same dashboard. I've configured multiple widgets and global widgets wor...

Question

Automatically convert ticket numbers in work notes to hyperlinks via Business Rule

TL;DR The on-before business rule script is at the bottom of this article, but it is worth reading through to understand what it is achieving and how it affects you. Introduction I have been asked (and pondered the same myself) whether we could auto...

Article
Multiple Versions
Scripting and Coding

Why do Toast Alerts/Notifications stay on the screen forever?

There are many overlaying Alerts in the Now and CSM product. One example is when saving a List. There is a green ribbon that appears on the screen. These alerts are laid over buttons on screen and DEMAND action, when their purpose is only to inform t...

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