Automatically display related information

Hi experts, We have a service form with a field that queries the assets in the alm_asset table (asset tag). How can we display associated asset information once the user selects the asset in other fields (invoice, company, contract, etc.)?  

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Problem with Multi Row Variable Set Elements on Portal Form

We have a form where user access (breakdowns specifically) are called via API and should display on the form for the option of selecting them to be removed. This stopped working, probably at or around the upgrade to Yokohama. I have traced that the A...

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Auto-populate the assigned to field within the Hardware New record with a business rule

Hi,I am trying to auto-populate the 'Assigned to' field in the Hardware New record with the user from the 'Requested for' field in the Requested Item, after the RITM number is populated in a custom field called 'RITM Number' in the Hardware New recor...

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Adding dynamic duration column on report

I have one report in which user information is there. I want to add one column for the duration(in years and months) the user has been with the company and that should be dynamic.

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Mass search serial numbers that contain text?

Hello, I need to search the hardware table for 100s of serial numbers but only part of the serial numbers is given.  Is there a way to mass search serial numbers that contain xyz?  For example, I am given 1309531, 131952 and 1420341 but the database ...

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Report users with no assets

I am hoping someone may have a better solution to accomplish creating a report. I apologize if this is not in the correct 'location'.I am looking to get analytical data regarding our asset management. We have around 350 active users. Each user should...

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How to process an email forwarded by user from another company's SNOW instance.

I'm looking for the best practice. With ServiceNow being used in many companies, how can one process an email sent by my users to generate a ticket. Use Case:Third Pary vendor uses ServiceNow CSM App.  The notify my user about an issue they raised wi...

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Hi there,I started learning the SecOps fundamentals course, but where do I find the labs to practice

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How to trigger Event Field Mapping from Event Rule in ServiceNow?

Hi, We want to update Alert severity and assignment group based on the incoming event’s Additional Information field.The Additional Information contains the Batch Job CI (cmdb_ci_batch_job) details. In the Batch Job CI, we define the severity and ass...

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i,Dynamic filter with script include

Hi, Im trying to create a customize dynamic filter using script include that will show only groups that I belongs to without the parents group (the OOB One of my groups dynamic filter includes the parents group). What am I doing wrong? var getMyGroup...

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Looking for correct answer

Question -1When viewing the Model Management tab of the Hardware Asset dashboard, you see that several models are reported as "Match Not Found". What are potential causes of this? (Choose three.)A. You have opted out of the Content ServiceB. The cont...

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Attachments in ServiceNow

Playing with Attachments in ServiceNowAttachment Tables:1. Sys_attachment2. Sys_attachment_docs"sys_attacment" has got ONE-TO-MANY relationship with "sys_attachment_docs" tableAttachment in ServiceNow - Overview:a) Parent transactional record referen...

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• Enterprise Asset Management
• Incident Management

UI and Data policies

Hello Developers, Please find below article to understand the basics about UI and Data policies.    UI and Data Policies UI Policies and Data Policies can help to prevent users from accidentally (or intentionally!) making certain changes in our datab...

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• Cost Management (ITSM)

How to Create a ServiceNow Change Dashboard (Step-by-Step Guide)

Building an effective change dashboard in ServiceNow is essential for IT service management (ITSM) operations. Properly configured dashboards enhance your data visualization capabilities, giving you a clear, single point of truth for all change activ...

• Article
• Change Management