ServiceNow Community

“Copy Change” functionality to correctly duplicate original Change Request details post-template

Hi Team,when am trying to click on copy change button original change request not copying along with custom template .we have created custom template after clicking on copy change in justification field add data was not copied in copy change request ...

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Change Management

Survey designer - how to select multiple users in the field

Hi,I have a survey created in the mobile app that consists“The second question is a reference field (sys_user) that currently allows selecting only one user at a time. How can I enable it to select multiple users?”What are possible ways we can achiev...

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In CSM/FSM Workspace, For BO case, if create new CSTASK then SLA on BO case pause until CSTASK clos

Hi Team,In CSM/FSM Workspace, For BO case, if agent try to create new Tasks (which starts as CSTASK) then the SLA attach on BO case should pause, until CSTASK is closed.Existing configuration of sla on back-office table.

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Order of Script Execution - Form submission

This blog describes what is happening behind the screens with the following scenario:1) A user opens a form containing a record2) The user makes some modifications to the content3) The user submits the form4) The user waits until the form is returned...

blog

Resolved! UI Builder - Use optional parameter in page variant conditions encoded query

Hi all,I am running into an issue. I am trying to show the correct variant of a page in case the standard one isn't required.Likewise, I was trying to check the value of the optional parameter in the conditions' field of the page variants, but this d...

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Platform Analytics - Calendar Report Visualization

Hello AllI was wondering if there is a way to suppress the time display on the Planned Task on the Calendar Report Visualization in Platform Analytics. I only want it to show the planned Task Short Description. Please let me know if you have any luck...

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Resolved! Make catalog variable editable on sc_req_item and sc_task

I am working on existing catalog item Which have 2field field 1 and field 2Field 1 is already editable in sc_req_item and sc_task for specific groupThere is no catalog UI policy and catalog client script doing that wHEN I AM Trying to make field 2 ...

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I have to add conference tag in incident.

Hi, Whenever an incident is assigned from abc to xyz we would like to add "Conference Room Issue" tag to the incident along with the existing configuration in flow and we are having flow for that catalog item. Can anyone please help me how to add c...

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Virtual agent LLM topic not getting triggered

I have created a virtual agent LLM based topic and published it. when i am searching text "change office location" my topic is not getting triggered. why it's happening even though my topic is published correctly. In Virtual agent now assist window i...

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How to remove null filed in approval email

Hi @everyone, Could you please help me with remove null filed in Approval email, please check below snap

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UI action button not visible on portal side form

Hi I have created ACL when state is on hold then only end users edit the form, I have created UI action button Cancel with condition state = open or review or on hold, but not able to see cancel button when state is Open or review from portal side...

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Mandatory resolution form in incidents

Dear Community,I am trying to add a pop-up form (or something similar) when technicians resolve an incident.It should be mandatory and they can't be able to skip it.Could you please guide me on which table or action do I have to set? Thanks!

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Query ACLs

This Article dives into the new Access Control List (ACL) types introduced by ServiceNow: Query_Match & Query_Range. It addresses a critical vulnerability related to information leakage through query manipulation and explains how these ACLs enhance d...

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Best Practices
Instance Configuration

Base-64 Decoding Error When Calling External API via Flow Designer REST Step

My @Servicenow Version - Zurich I'm encountering a Base-64 decoding error when making a REST API call from Flow Designer to an external API. The error message states:"The input is not a valid Base-64 string as it contains a non-base 64 character, mor...

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Resolved! How do I configure MFA to offer only Email OTP or only Auth App on first login depending on roles

We have a use case were we want certain users to be only able to use MFA by an authentication App whilst allowing other users to choose Email or authentication App. I have configured MFA to allow email for users for all users except those with the sp...

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