ServiceNow Community

How to differentiate between approvals for change requests and RITMs

Hi All, I'm trying to implement approvals on RITMs and I'm using the approval.inserted event, however, that seems to also be used currently (in our environment) for change approvals.Which event differentiates between approvals for change and approval...

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Close notes not visible on HR case

I have been trying to display close_notes field in HR case table but it is not visible. Anyone can help with it?

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delta exam

Hello Team,I completed my CSA and CAD certifications using my personal email ID.However, my Now Learning portal access is currently associated with a different email ID (college email). Due to this email mismatch, my certifications are not getting li...

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In UI page submit button is not working for non admin users

Created UI page containing few checking and submit button. The button functionality is working for admins. But it is not working for any other users when clicked on submit button.

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I have to close image once the user click on the close button on NOW MOBILE APP

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Unable to change ESC Footer Logo

Hi all, I am trying to change the logo in my employee center footer. But the update and delete buttons for the logo are not present. How can I fix this? Thanks

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how to Modify ACL on sysapproval_approver table

Hi,can u advise to Modify ACL on sysapproval_approver table to allow system admin to update the APPROVER field. thanks.

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Restrict ServiceNow API access to a VPN or IP range

I discovered that when the Table API ACL (OOTB) is disabled, any local user can make API calls depending on their roles.I enabled the ACL and now the local user also needs the "snc_platform_rest_api_access" role, plus the table roles, to access the T...

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Is it possible to display Record Producer variables in the CSM Case Workspace view

Is it possible to display Record Producer variables in the CSM Case Workspace using the Variables Formatter? We are creating Cases via a Record Producer and would like to know if the Variables Formatter is supported in CSM Configurable Workspace to d...

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Hide “Awaiting Acceptance” State from Edit Button on Workspace View

I have a requirement where, when a user selects multiple records (bulk records) from the HR Agent Workspace view and clicks the Edit button to update them, the “Awaiting Acceptance” option should not be visible in the State field.In other words, duri...

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Automation:create shared mailbox in exchange server on premise using powershell module in servicenow

Hi All, I have this requirement to follow the best practice mechanism to automate end to end creation of shared mailbox, amending members of shared mailbox etc. Exchange Online connector is not needed, as the client looked into it and how it works an...

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Auto clear list collector type variable

Hi All,There is two list collector type variable region and country. Based on the region i have selected the country value will show. Now we want when a value is removed from the Region list collector, the corresponding Country value should automatic...

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Reference Qualifier - Location of Resource

Hi friends I reckon this is really simple, however I'm having a bit a New Year brain blocker. I'm creating a catalog item for a pool car booking request. Luckily, we currently only have four pool cars in our organisation spread across three location...

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Procedure for Applying Custom Branding for Email-Type MSI Status Report Templates

Hello, In the MSI Status Report configuration, we notice that several out-of-the-box (OOTB) templates are available. For templates where the report type is set to “Email,” the system automatically applies a default header and footer image. When creat...

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Discovering microsoft store softwares & license keys

Hello, I understand apart from discovering installed software from Add or remove programs or through file based discovery, how can Servicenow's agent client collector discover installed software from Microsoft Store apps.Additionally, we have noticed...

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