ServiceNow Community

How to configure webkitSpeechRecognition with Virtual Agent

Hi Community, I was looking for some features that can be useful when integrated with Virtual Agent and found this "webkitSpeechRecognition". It would be a great help if anyone can share the process to build this feature and integrate the Virtual Age...

Question

Discovery Fundamentals On Demand - Unable to complete task - validate MID server

I am taking the Discovery Fundamentals On Demand course, and I am failing the task "Validate mid server". When opening the MID Servers it says that the assigned MID server is down and not validated.If I attempt to validate it, it says "validating" fo...

Question

Microsoft Teams integration - Modify Card notification

HelloI have a requirement to edit the card notification under approval notification im new on teams integration what possible steps to modify the card notification on teams chat. Please check the image for reference.

Question

while the configure the credentials of miro integration with ServiceNow

Hi all, While configure the credentails the miro integration with servicenow in the flow designer i am reciving error Can anyone tell me how to reslove this issue.

Question

Including Table of Content option in html toolbar in article body field of KA

Hey Guys, I am facing issue with table of contents html tinyMCE option, I have other html toolbar options and once I enable toc/tableofcontents option using attribute section of Article body dictionary, it is saving fine but on form it is removing ex...

Question
Incident Management

Seeking Advice: How to Fetch SharePoint Data into ServiceNow Tables Without Integration Hub

I have a client requirement where the goal is to fetch data from SharePoint and then store it in a ServiceNow table. Integration Hub is NOT available for this scenario. What are the best possible ways—using REST APIs, Power Automate, custom scripts, ...

Question

[UI Builder / Workspace] How open a modal instead of a page from side navigation button?

Hello, everyone! Is it possible to open a modal instead of a page by clicking on Side Navigation button? Thanks in advance for any help

Question

Converting sys_user REFERENCE variable to 'Requested For' variable type - experiences?

Hello - I am looking into enabling the 'Delegated Request Experience' Currently my company has hundreds of items using a Standard variable set storing the 'requested for' field in a sys_user 'Reference' variable type. To transition to the new field v...

Question

Certificate Discovery Process For Internal Microsoft CA Certificates

Step-by-step method for discovering internal Microsoft certificates1. You need to select the certificates stored on the VM, and the VM's IP address should be discovered using either Quick Discovery or Scheduled Discovery. 2. Create a discovery schedu...

blog
Certificate Management

Adding a variable to the secondary fields displayed on header

@Brad Tilton If i want to add the variables that is present in the variable set , and when a request is created form the portal we will have this variable onto the requested item ,so how to add the variable to the secondary fields displayed on hea...

Question

Building a chat interface in ServiceNow using ServiceNow AI (RAG & Vector Search)

Hello Community,I am exploring a requirement to create a chat-style interface in ServiceNow.The scenario is:For a given record, a user will upload a document into ServiceNow.The AI should respond only from the contents of that document when a user as...

Question

Can we group by list type field for single subcategory value in either simple report or PA report?

We want a report on rm_story table dot walking to demand table Subcategory field which is list type field(i.e. multi selection).Using normal report it groups multiple selected categories as 1 bar. but we want each category as separate bar.Tried repor...

Question

Walk-Up - "Create Incident" UI Action for Workspace

Hello all, we are currently configuring Walk-Up Experience and need assistance with the "Create Incident" UI action. Since Walk-Up uses the AWA and the workspace inbox, we would like to use the OOTB UI Action in the workspace, so the technicians don...

Question

SPM Resource Time Splitting

I am having issues within SPM resource and tasks splitting assigned time. When selecting "split time" I cannot reassign those hours to a new resource. I am forced to delete the records and recreate new assignments.

Question
Resource Management
Time Card Management

Platform Header text matches background color

I need help finding where to change the banner text/icon color in Theme Builder. As you can see here, until highlighted the page name is black text like the banner. Same with the icons next to the profile picture: I do not see a place to adjust the p...

Question