ServiceNow Community

How to use an internal custom font in KB Article Template HTML fields?

Hi Community,I'm working on KB Article Templates in ServiceNow and I need to use an internal font in the article template HTML fields.Context:Our company has a custom internal font (not available on the web)I'm building KB Article Templates with HTML...

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Make assignment group field read only on the incident form after saving in SOW

Once we select the assignment group and after saving the record in the incident form, the field needs to become read only in the service operations workspace, we can't change the assignment group. the below code is not giving the expected output. ple...

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Roles required for Policy Ownership, Issue Ownership and Remediation

Hi All, What role is required for Owner in Policy to review and approve the policy? What role is required for Issue (Assigned to) in Policy?What role is required for Remediation Task (Assigned to) in Policy? Please suggest the best practice to set th...

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Virtual Agent | Links not showing for Table Response

Hello guys, recently I've received a demand which is to create a Virtual Agent. The client has asked me to add hyperlinks in the many returned records from table response. But I didn't find any way of adding those hyperlinks. They don't want HTML Res...

Question

Mega Menu in the Employee Center

Hello All,Earlier when I created the topics in the mega menu, they were placed on the top of the main page but now I see we have "Navigation style" field (Advanced Portal Navigation) which asks for Top and side view. With side selection the mega menu...

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How to update the risk factor fields and risk factor values. I mean where we can update those fields

How to update the risk factor fields and risk factor values. I mean where we can update those fields.For Example: If we have risk factor field like outage required. So, I want to change that field as like expected service outage required and also val...

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Reporting stage condition

Hello All.when using the Stage as condition in filter it is showing multiple options for one single stage that is completed - it is difficult to use the one that is correct (and how in general 9 could be listed if there is only one such stage). Pleas...

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I have the 400 error while integrating aws with servicenow.

I want to integrate aws with servicenow through service graph connector for aws.But,that shows 400 error while test the connection with the message "Authorization header cannot be empty (hashed with SHA-256 and encoded with Base64): '47DEQpj8HBSa+/TI...

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Facing chalenge with smart assessment

Hi,I have created an assessment template for control using smart assessment.The chalenge which I am facing is that, when I go to GRC Task to take the assessment, I can't understand for which control the assessment is.How can I bring the control name ...

Question

CMDB Health completeness scorecard config

In ServiceNow CMDB health completeness scorecard, I want to show only ci classes for which we have configured recommended fields in ci class manager instead of showing all ci classes.How this can be configured?If we can use health inclusion rule, how...

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Edit the label of M2M Table after creation

Can we edit the label of M2M Table after creation?

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Team Development

Mobile Authentication of CSM users

Hi Experts,We have a mixed authentication setup in ServiceNow where internal users authenticate using Azure AD SSO with auto‑redirect enabled, while external users are CSM Contact Users authenticate using ServiceNow local login.Our requirement is to...

Question
CSM Mobile

Need to reload form when update the record on HR Agent Workspace

Hi all, When a record is updated and saved in the HR Agent Workspace, we need the entire form to reload automatically. This ensures the To and CC fields in the emails section reflect the most recent updates immediately. Appreciate your response. Tha...

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How to pass account value to record producer when clicked on Create Case using case type selector?

We have Create Case button in Account table. We allow user to create case from Account record by clicking on Create Case button which displays the Case Type Selector page that displays the record producers of all case types. When user selects any one...

Question

I cant open the flow I created in flow designer.

Hi Community,I’m facing a persistent issue where a specific Flow will not load in Flow Designer. I developed this in one PDI and it was working but then stopped loading the flow , I even migrated it to another pdi using an Update Set. While the Updat...

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