ServiceNow Community

Email notification HR task parent of hr service

Hi All,we have a one requirement notification need to trigger based on below condition Table : sn_hr_core_taskActive = trueAssigned to = emptyAssignment group changesPriority = Critical or HighTask type = Internalwe need to dot walk parent hr service...

Question

Time Card effort on Stories not rolling up to Epics in SPM — anyone else experiencing this?

Hi everyone, I’m currently working on a project using SPM, and I’ve noticed that the effort logged through Time Cards on Stories is not rolling up to the corresponding Epics. In our setup, Epics are the primary level used for reporting and analytics,...

Question

Need to trigger an email when work note changes and the work note is not added by the Assigned to

Have a requirement in incident table ; to trigger an email when work notes is added on the record and it's not added by the assigned to user. Approach I tried : 1. Created an event2. Create a Business Rule with below code : When to run : AfterInse...

Question

Restricted Caller Access Privilege is not working

Hi all, I have created one record in 'Restricted Caller Access Privilege' table.I have selected table as sn_hr_core_case, on the form it is not showing. After clicking on magnifying glass it is showing the table. But still I am getting an error, whil...

Question

How to edit mini email compose on any workspace.

My requirement is to disable the apply email template options below the body in mini email compose in the compose section on workspace. I cant find it on ui builder does anyone know how to achieve this?

Question

automation of excel sheet via inbound email action

Hi Team,I have a requirement where, on the 1st of every month, I need to update the owner name in a custom table. The user will send an Excel sheet via email, which I will receive in ServiceNow through an inbound email action. I have already prepared...

Question

Migrate data from custom table to OOB

Hi everyone, I've been requested to migrate data from a custom table to an OOB table. My question is: do we need to download custom table data and use import set - transform map to complete data migration?Is there another way other than downloading t...

Question

Resolved! GRC risk approval best practices

Hello Community! We have an existing process where we can order external ressources via a catalog item. Now we want to add risk assessment to this process.I already havean attestation which the requester has to answer after committing the requesta ri...

Question

BLOG - Fix for Email Drafts Disappearing & Making the Email Tab Permanent

Issue OverviewWe have noticed a recurring issue in ServiceNow when replying to emails on Incidents or Interactions.ProblemWhen an agent starts composing an email and moves to another tab to check other details, the email draft disappears when they re...

Question

setLabelOf() does not work on an RITM

I've been working on some form changes, and I've realised that while you can manipulate the label of a field within a catalog form using the setLabelOf(), the same onLoad script would not work on the RITM, and this is my experience currently. Could y...

Question

Flow designer scripted approvals not working

Hi All, I am creating a flow for a table(x_nose_ap_infringemnet) , so i have kept the trigger point :-when the approval field is changed to Approval after this i am sending the record sys_id to action which is taking input as sys_id and it is calling...

Question

Resolved! How to safe a lot of use case data for a policy exception?

Hello Community! My question is rooted in a use case which we implement in Policy & Compliance Management. I'll try to explain as best as I can in a fictional use case. Use CasePolicy: Reports are not allowed to contain personal data. (Reports are b...

Question

Not Allow Special Characters in the attachment type variable in the Service Catalog

Hi Team,Can we restrict special characters (% $ @ ( ) & < > ' ") in the attachment type variable?@Ankur Bawiskar

Question

Please explain the agent-based workflow titled “Wrap-up and resolve incident.”

When viewing the “Wrap-up and resolve incident” workflow in AI Agent Studio, I notice no triggers are configured.Is invoking it via the Now Assist panel the best way to run this workflow?

Question

Servicenow Data Center migration

Hi All, In our project, we are doing Data Center Migration, along with that Servicenow Data Center Migration is also happening. Please help me with the> Pre checks before migration,> Risks what will be the impact on business. Thanks in advance.

Question