ServiceNow Community

to complete CIS data foundations, CSA is mandate to complete eve though I already completed CSA

Hi All,I have an voucher for CIS DISCO which will expire this month.When Trying to register for this exam, it is asking to complete the CIS - Data foundations as mandate.While learning on the CIS - Data foundations course, it is asking me to take the...

Question

How to show average time of 2 variables (date type) of a Catalog Form in a Report?

Good morning.!We have a Catalog Item with 2 variables (date type) and we need to show the average time between them in a Report. How can we achieve this. Please help. These variables are present on the RITM.Should we use PA scripts and then call it i...

Question

CMDB and HAM

Hi team, We are creating the printer record by manually then hardware and asset record also creating but when we creating the printer record via import set API then hardware and asset records are not creating .. Could you please help me out from this...

Question

Resolved! Platform analytics

Hello Community,Is there a way to create / generate a report or metrics to know how many users have actually opened/ utilised the platform analytics dashboard . Could it be possible to generate a pivot model , where for a certain platform analytics d...

Question
o

Service Graph Connector for Tenable - Error: "Zero or More than One File Attached" during test load

Hi Community! We’ve installed the Service Graph Connector for Tenable(x_tsirm_tio_now) to bring assets into the CMDB from Tenable. The connector setup was successful, and we received a 200 OK(success) response when testing the connection.The connecto...

Question

Resolved! Eligible for Refresh

How "Eligible for Refresh" is changes to false?We are using Hardware Asset Refresh Order catalog item , after completing all the Hardware asset refresh line task , the assets stays in eligible for refresh "true". why is it happening?

Question

ServiceNow LDAP “Browse” equivalent via script: lookup by Distinguished Name and return sAMAccountNa

Hi all,In LDAP Server we can use Browse to enter a DN (example: uid=einstein,dc=example,dc=com) and see the attribute names/values. I need to use the same functionality from a script—specifically, a Background Script—to search a user by DN and return...

Question

UI Page with a UI Reference field that searches multiple fields and shows specific columns

I need the search to work on the Name, Last Name, and Email fields. Currently, it only searches the Name field. The user should be able to find a record by any of these fields. Also, during the search, only two names are shown—how can I display speci...

Question

Unable to access Demo portal for partner, also not able to log ticket with support

HI, the Demo portal for partner is showing as Instance unavailable as shown in the screenshot. Pls help identify what is causing this, any update in progress?Unfortunately the partner account using which the support portal was being accessed is also...

Question

Resolved! Highlight Value Configuration - Purpose of Label and Hide Label Fields

While configuring the Highlighted Value Condition , there are two fields called Hide Label checkbox and Label textarea. Could someone please help me with the purpose of those fields ?

Question

Resolved! Delta exam

Actually when we have to take the Delta exam for the achieved certifications if we want to increase the expiration date

Question

Journey Header is not visible on portal for users with same role in Manager hub

As a Manager if we add the sn_jny_admin/read/write role journey header is not visible to the user, Checked is there any dependencies but there are not. Kindly anyone suggest on what other basis the journey visible to the user. PFA for reference. Rega...

Question

How to extract data from a multipart/form-data body in a Scripted REST API to attach a file

I am configuring a scripted REST API to attach a file from another instance to ServiceNow. The other interface sends me the data in the request body as multipart/form-data, but I am unable to retrieve the different pieces of data from the body.Do you...

Question

Map all Business Application CI's dependencies

We are just beginning our CMDB journey and currently do not have any Discovery/Service mapping tools. We are budgeting for this in FY26 but until then I would like to map all our 500+ business application CI's stored in the cmdb_ci_business_app table...

Question

ServiceNow & MS Teams Integration - Issue

Hi Everyone , When I click on 'Collaborate' and then on 'Import Microsoft teams Chat' , I have 2 options to manually import the chat.1. Related to this record2. List all conversations I have to make the field default to 'related to this record' and ...

Question