ServiceNow Community

An interactive filter that displays list of users according to the chosen group and apply to reports

Hi all, Have a requirement related to Interactive filters and reports: Requirement: Need an interactive filter which shows list of users based on the group selected and if the user has any Incident assigned, show the results in reports. Solution I t...

Question

Service Now Admin

I am beginner in ServiceNow

Question

Powe shell is not working and showing error

Hi Team , This PowerShell-Script is not working properly : # Import Active Directory moduleImport-Module ActiveDirectory# Get username from arguments passed by ServiceNow$UserName = $args[0] # ServiceNow passes input as argumentstry {# Get AD user ob...

Question

Defining a Service Portfolio that Executives Can Govern

A portfolio is only governable if it is legible to executives. Too often, ServiceNow portfolios reflect organizational charts or tool modules rather than the services customers actually consume. This misalignment creates opacity and makes governance ...

blog

Resource assignment creation's restriction is not working as expected in project workspace

In Project workspace, we want to restrict the resource assignment creation to current project's Project manager, Program manager and director. Which means that, the other project's manager or director should not be able to access the current project....

Question

#BuildWith is BACK! Here's your first look

#BuildWith is BACK! Here's your first look For the fourth year in a row, #BuildWith is back, and this time, we’re excited to see what you’ll create with ServiceNow Build Agent! Here’s your first look at what’s ahead. The full challenge guide, su...

blog

business rule not triggering state change for external address replies/coments

I have a business rule that seems to only work with internal people's replies. When it is an external user who replies to the case via email, it doesn't seem to trigger. Is anyone able to assist in helping me fix this or help me understand why it onl...

Question
Incident Management

Unable to update company details in the Application Service(cmdb_ci_service_auto)

Hi CommunityI'm facing an issue while trying to update the Company field in an Application Service record. When I attempt to change the company from Company A to Company B, the change doesn't persist. After saving, the record reverts back to Company ...

Question
Data Foundations

Resolved! Where to find login information of "Web services Access Only" users ?

In ServiceNow there is a table called User Login Histories (sys_user_login_history) but this table doesn't contain API users login interaction with the instance. Is there any table contains login information of these API users ?

Question

Resolved! Reference Qualifier

I have two fields "Select the group" and "Select the branch" . I have a table Sys_choice where I have Element Group and another Element Branch in the Element Branch table I have a field "dependent value" where I have set the Group name and as an exam...

Question

Start the Timer(time_worked) field when the state changes

Hi all, I want to start the Time field field when the state changes to In progress and want to pause it when it changes to on hold.How to achieve this? I have made glide.ui.timer.started - false, to stop it from starting automatically. Thanks,Poorv...

Question

Four Takeaways from EmTech MIT 2025

Last week I attended the Emerging Technology Conference at MIT, which brought together researchers and industry leaders across AI, Quantum, Robotics, Energy, Biotech, and Material Sciences. It was a week full of learning, networking, and broadening m...

blog

Rename file attached to the notification when user downloads the file from the email notification

Hi! How can I achieve renaming a file attached to the notification once downloaded? I want to achieve something like ---> user downloads attached file from the notification ----> the requester's name will be added in the beginning of the file. It is ...

Question

Report Edit Access Lost After Platform Analytics Migration & Zurich upgrade

Hello All, We've recently migrated our reports and dashboards to Platform Analytics and subsequently upgraded to the Zurich release in Dev and QA. Prior to upgrade we have moved the Prod reports data to Dev and QA. Since these changes, users are repo...

Question

On-call schedule coverage change updates to wrong user

When I try to change the coverage in an on-call schedule to a specific user, the system automatically picks a different user and updates the coverage. This issue occurs for both Primary and Secondary coverage.Has anyone else faced this problem? It se...

Question