ServiceNow Community

VMware vSphere / vCenter Subscription Licensing & Reconciliation Behaviour in SAM Pro

Hi All, In SAM Pro, how are VMware subscription products handled during reconciliation?For vSphere per-core subscription entitlements, downgrade rights exist (e.g., vSphere 8 → vSphere 7), but downgraded usage is not reconciled and instead shows unde...

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SAM Pro
VMWare Licensing

Updating Wait for condition in the WF

Hello, I have come across where I want to "stop" the WF in wf editor if a user does not have these two Booleans on the user profile(sys_user) are true at the same time. the wait for condition will check it the first time & if those two fields aren't ...

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How to validate the Citrix ITSM Connector is Connected within the flow?

Citrix ITSM Adapter service.I am trying to check if the Connection Status is Connected. I have a flow, I need to check this to perform some steps within my flow. Your help is highly appreciated.

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Software Entitlement Count per Software Model

Hi All, I would like to create a view that displays the count of software entitlements for each software model. Could you please guide me on how to achieve this? Thanks,Shuchi

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Costs, costs and costs

Hi all I am looking for guidance on the behaviour of SAMP and the consequences of entering a cost in specific locations. As license cost is so fundamental to the ELP and management of software, I would hope SN has allowed for all the way different co...

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How to add an agentic workflow with all it's ai agents to update set

Hi: How can I add an agentic workflow with all it's ai agents to update set? Thank you, Rita

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ServiceNow Runbook Template: Best Practices for Reliable Deployments

Creating High‑Quality Runbooks: Your Blueprint for Safe, Repeatable, Production‑Ready Deployments In every complex implementation, no matter how skilled your team is or how mature your processes are, one truth remains: Deployments succeed or fail ba...

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Resolved! Reschedule workflow timer

I have a task on a workflow which will disable monitoring for a CI at a set appointment time. This works for a straight flow, however I'm trying to capture edge cases where the original appointment time needs to be changed.I've added an option to ca...

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Scripting and Coding

Announcement card missing

Hi all,In my PDI i don't have the announcement card.How to configure it?I tried workspace configuration but i can't do it.My instance version is ZurichAny help,would be appreciated Thanks,Poonkodi

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Changing Color on the SAM Renewals Calendar

Hello, New to SAM Workspace a bit and only really done configurations on the table, I have a question on how can I change the colors on the Renewal Calender in Software Asset Workspace to show RED if the entitlement is expired, & show orange if its 6...

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Create Checklist for Fulfillers on SC Task

Hi I would like to make a check list available to fulfillers but only for specific users / groups. I would like to do this using a View and only make that view available to limited users. Can I limit views in that way easily? Thanks in advance.

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How come itom engineer will understand the alert/incident at the application service level?

If alerts are intentionally mapped to a non‑host CI such as an Application Service to notify the application team about service degradation, how can the team still identify which downstream infrastructure CI actually caused the issue?

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How to set up ServiceNow and Microsoft Teams integrations to approve/reject the tickets

Hi, We have a requirement to setup integration between ServiceNow and Microsoft Teams to approve/reject the tickets directly on teams without using Virtual Agent.Please let me know which plugins or Spokes do we need to activate for this process and s...

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Rate Model Not Applied When Time Is Submitted via Assigned To on Project Tasks

Users can submit timecards under the following two conditions:A resource assignment exists for the user against the Project or Project Task.The user is either Assigned To or included in the Additional Assignee List on the Project Task.My concern is s...

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Inssues with Previewing Update et

Please how can I resolve this issue?

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