This shows how CSDM is a tricky subject

There's a question:1 What is the main focus in the Foundation stage of implementing the CSDM framework?A. Preparing accurate business information for reportingB. Setting up relationships between technology and businessC. Identifying and populating ne...

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Standard Change Request, the Justification field is showing as read-only.

Hi everyone,I’m currently exploring ServiceNow and noticed that on a Standard Change Request, the Justification field is showing as read-only.Is this behaviour out-of-the-box (OOB), or is there some customisation that makes it read-only?How can I che...

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• Change Management

GlideAjax blocked from Script Include in same scope despite Isolate Script enabled

Hi all,I'm working within the Security Incident Response (SIR) application scope (sn_si) and trying to trigger a Script Include via a client-side UI Action using GlideAjax.The setup: The UI Action and Script Include are both in the sn_si scopeThe Scr...

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why i am not able to see sc_req_item table in flow designer

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Is there any option to integrate ITSM to Jira ?

Is there any option to integrate ITSM to Jira? for Example: SC Task information flowing to Jira and vice versa, the updates we make in Jira , reflect back in Service Task etc.. if this is doable? if doable, what is the process to achieve this?

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sys_user_group table not visible in UI Action table dropdown in scoped app

Hi All,I am working on a scoped application and trying to create a UI Action on the sys_user_group table.In Global scope, the sys_user_group table is visible in the Table dropdown when creating a new UI Action.But in my custom scoped app, the sys_use...

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I want on Change Client Script for field background color

Each time the state field changes, number fields background colour should be changed

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SLA Pauses without meeting the condition. Behavior is abrupt

Agents in our organization have reported that Service Level Agreements (SLAs) were paused unexpectedly.We have 12 out of more that 10000 SLAs that got paused abruptly even though pause conditions are not met. What are the possible reasons for this ab...

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Duplicate Group Names

An attempt was made to create a new assignment group.   It was the first time such group name was initiated by me.  However, the error message received was "The group name is alrady in use, please create another group name." Is there a way I can find...

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Software Installation publisher field was not populated by SG-SCCM

Hi Guys.Could someone help me what is the possible cause for the Publisher field not being populated by SG-SCCM? I noticed that some entries are populated correctly, while others are missing this information.Your assistance would be greatly appreciat...

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AI-Powered ATF Testing: How Now Assist for Test Creation Saves Developers Time

  If you’ve ever spent hours crafting ATF (Automated Test Framework) test cases, you know how tedious the process can be. Manually clicking through test steps, ensuring proper QA coverage, and debugging complex workflows—it all adds up. But what if ...

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How to notify users about the network outages

Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?A. System Notification > Email > NotificationsB. Administration > Notificatio...

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CSA free voucher 2025

Is there any free voucher for CSA exam

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One or more Security Migration Jobs have failed in your instance. KB1700704

Got the following message with it:"Please review KB to the right of this message for more information and steps to resolve the issue."Unable to resolve

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