Work Notes added on Parent Incident should remain only at Incident level.

I am seeking guidance on how to ensure that Work Notes entered on a parent Incident remain exclusively at the Incident level and are not automatically propagated or synchronized to any associated Incident Tasks. The objective is to preserve the exist...

• Question

Instance doesnt wake up after multiple attempts

My instance doesnt wake up after 20 mnts or even after multiple attempts. 

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Get access token and refresh token after SSO login

Hi all, I want to get the Get access token and refresh token after user complete SSO login, how can I get it?

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AI Voice Agents Are Here: Autonomous Service That Delights

We're excited to announce that AI Voice Agents are now live on the Now Platform!   AI Voice Agents bring natural, human-like conversations to your customer and employee experiences—answering questions, resolving issues, and completing tasks through v...

• Article
• FAQs

GlideTreePicker Error wile creating new record

We are getting the “GlideTreePickerConfigEvaluator is not allowed in the scoped application” error message in the CSM / FSM Configurable Workspace, while creating a new record.In the first screenshot we are able to see the Facilities Case and it is a...

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Character encoding issue when retrieving Fortigate configuration via Discovery

I’m experiencing an issue where multibyte characters become garbled when retrieving Fortigate configuration through Discovery.In the Discovery pattern, I set the Operation to Parse Command Output and specified show system interface in Set Command Det...

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• Data Acquisition

Personal Developer Instance stuck on Launching / Not Opening

Hi everyone,I am currently working on the ServiceNow learning course and trying to launch my Personal Developer Instance (PDI). However, the instance is stuck on "Launching... Unfortunately we had no running instances immediately available so we are ...

• Question

Add more fields under My Tasks for custom resolve portal

Hi,I am working on adding more fields under my tasks i.e Approval for event.Currently it has  Task type , Event , Opened by , Name ,Description for event record.I want to add more fields such as Exercise Name, exercise scope etc.Table name is sn_reco...

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Intune Service Graph Connector - Filtering for Assigned To

Hello all.  I am setting up the Service Graph Connector for Intune and have a requirement to bring in the Assigned To aka UserName ONLY for the Handheld Computing Devices.   OOB, it's bringing in & setting the Assigned To for all things in the Comput...

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hide processing messages and the process time estimation message when triggering AI agent?

Hi Everyone , I need to hide these process messages when triggering AI agent in now assistI've tried to change the prompt, role, descriptions and list of steps.But it still shows is there a way we can hide these process messages I am trying to create...

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how I can avoid insertion of duplicate record in async insert business rule

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Adding screen shots to comment and work notes fields.

We would like to be able to add screen shots (pasted from clipboard) to Service Now in the Comments and Work notes sections of an incident (task table).  Is there a best practice for this? I changed the field type to HTLM and it seems to work.  The o...

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• Best Practices
• Scripting and Coding

how do I delete mistakenly created sections on a form on scoped app

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ATF - Custom Calculation

I am creating a test that requires a calculation and I'm not sure how to achieve this. When we close an Incident, we get a Resolve Date and a Close Date that is set to automatically close after 5 days.  When I attempt the field validation for Close D...

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