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Hide Overview Tab on Change Request in Service Operations Workspace.

I had a Requirement, need to hide the Overview tab on Create New Change Request.

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Conversational Variable

I want the Record Producer to have a Conversational Variable like how the Virtual Agent works.

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Hi Team, A simple GlideRecord code is taking infinity time to insert a new record into a custom table I gave the sufficient role to logged in user to validate the create ACL but no luck any idea on this ?

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Incident Record view is working in Native UI but not in Portal

Hi All, We have a custom portal where I can see the list of incidents but when I am opening an Incident record explicitly it is showing "No elements to Display" bcz the URL contains "view=case". When I remove that view=case it is redirecting to "Defa...

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item has appearing duplicate attachment on esc portal

Hi Everyone,On esc portal when i'm searching item it appear duplicate attachment with same name as i highlighted in green color in below screenshot: how to fix it can anyone suggest it?

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What are var__m_sys_hub_action_input_* records in the sys_documentation table?

I recently saw "var__m_sys_hub_action_input_*" entries in the sys_documentattion table. I know that these are action inputs from my data stream action. But why are these entries here? And why so many of them for the same action input?

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What's the Best Learning Path for a ServiceNow System Administrator?

Hello Community,I'm focused on building a deep understanding of the ServiceNow System Administrator role over the coming months. I have a Personal Developer Instance (PDI) and a basic grasp of the platform, but I'm looking for a structured learning p...

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[Article] How to Open and Manage Incident Tickets in ServiceNow

It always happens at the worst time: your VPN can't connect, a printer goes offline, or a key app crashes for no reason. Every minute that ticks by means lost work, more frustration, and alarms for your IT help desk. The good news? Logging an inciden...

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Call Flow from Workflow

Hi All, I am trying to call a flow from workflow using Run flow/subflow/action activity. Flow name has been added but on running the flow i am getting following error. Please assit.

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How to remove "Create new" and "Duplicate" options from the three-dot menu in Next Experience dashbo

Hello Community,In the Next Experience (Workspace / Dashboard) UI, I see a three-dot (⋮) "More actions" menu on the top right corner.By default, it shows several options:Create newDuplicateSharePrinter friendlyClear all filtersAdd to bookmarksOpen re...

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Field should be visible only for one set of people who group name contains SM.

Hi Team,We have a requirement u_kb_article field on change request should be visible only for people who belong to group names contains "SM", we have multiple groups that has "SM" in like Test -SM-test. how can i achieve this? Best Regards

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Collaborate Icon not visible in Service operation workspace

Collaborate Icon not visible in-Service operation workspace, I have installed cn_com_notify plagin as well but still not visible for me. I need bellow option

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Resolved! Hide Overview section in Change request in Service Operation Workspace in Vancouver

Hello All, I would like to hide the Overview section in the Change Request in the Service Operation Workspace. Please let me know where is the configuration for this sections in ServiceNow.

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Resolved! [Article] How to Set Up Your First JavaScript Development Environment on ServiceNow (Step-by-Step)

Learning JavaScript can feel overwhelming—especially when it comes to setting up your development environment. If you’re a new coder, nothing beats getting hands-on right away with a workspace built for rapid learning. That’s why I’m excited to walk ...

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data connection/API certification

Hi,I was told in the office to see if I can get the data connection/API certification. What ServiceNow course or certification or training I need to take in ServiceNow. thanks,Kalyani

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