ServiceNow Community

Need Build CSAT Score Based on responses

Hi Team,I have designed a CSAT survey with three sections and included different types of questions. Based on user responses, I need to calculate scores and build reports that show individual user responses for each section.Score Calculation Logic1. ...

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Tie-breaker sort order for Knowledge Articles when sorted by "Views"

Hi everyone. I have a question regarding the sort order of Knowledge Articles. In our Knowledge Base, when a user selects "Views" as the sort criteria, articles are displayed in order of view count. However, I would like to know the logic when multip...

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Cost Management (ITSM)

Can we downgrade the dev instance upgrade from Zurich to Xanadu?

Can we downgrade the dev instance upgrade from Zurich to XanaduProd env is in Xanadu 10b. Dev is in Zurich.All partners are doing actively development work in dev env. Lot of promotion need to be done in qa and prod. Now having in dev in Zurich, qa a...

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Catalog item variable

Is it possible to have depending questions. So for example I have a question first that gives 2 options. If I click option 1 it brings up a certain question but if I click option 2 it brings up a different question?

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URL is not on Google & Canonical URL not property in Google Console Account

Hi, Can anyone help on Google console?I am working on a Sitemap Generator. After adding the property and submitting the sitemap in Google Search Console, I inspected a URL and saw the message: 'URL is not on Google' and 'Canonical URL is not in the p...

Question

Need to find Werther the sc_request is created using virtual agent or self-service.

Hello everyone,I have a requirement to determine whether a Request and its associated RITM were created through a Virtual Agent or self-service. If the creation occurred via the Virtual Agent chat, the state field in the `sc_request` table needs to b...

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Changing language in calendar

Hello!I am trying to change the language of a calendar widget in the service portal from english to new norwegian. We have been creating manual translations for new norwegian in other parts of this portal. After some research, we have found that even...

Question

Resolved! VMWareProbe failing: Unable to establish connection to https://<IP>/sdk

Anyone solved this Discovery issue? Historically, we've successfully discovered our vCenters, but it's stopped working relatively recently. We're getting: Unable to establish connection to https://<IP>/sdk We attempted the guidance in this KB under '...

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Discovery

Hide “Closed” State for Incidents Created from Interactions

Hi All, I have a requirement to hide the “Closed” state for any Incident created from an Interaction.This should apply in:Platform Form ViewAgent WorkspaceSOWUsers should only be able to move the Incident to Resolved, and follow the normal Resolved →...

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Update fields on hardware form when assigned to changes

Hello! it's so critical for me this needI want to know which OOB (Business rules or client script) is responsible for the auto populate of hardware fields please. i customised some filds on [alm_hardware] and i can't auto populate them. Thank you

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HR Case opened by email inbound action

We have an inbound action that opens HR Cases based on the email address used - these are forwarded to our ServiceNow instance. Most of the cases that come in through email are from the general email box and have been set to open a General HR Query c...

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Human Resources Service Delivery

Cleared CIS-DF (CMDB & CSDM): Exam Experience, Difficulty Level, and Key Learnings

I cleared the CIS-DF exam yesterday, and since this certification was released very recently, there were no proper resources, no exam guides, and no clear study pointers available online. I noticed many people in the ServiceNow Community searching fo...

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Best Practices
Instance Configuration
Personal Developer Instance
Upgrades and Patches

Build Agent is now live on your Personal Developer Instance (PDI)!

Hey ServiceNow Developers! Big news today! The teams behind the PDI program and Build Agent just rolled out two updates that make it easier than ever to try conversational coding (aka vibe coding) with the new Build Agent. First, there’s now a fu...

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Translated SOW Fields

Hello Guys! Do you know where table should be used to translated this OOB fields (Non translated) ?Thank you so much for help!

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Incident Management

Auto-Populate Variable in One Variable Set from Another Variable Set

Hi All,I have a requirement in the Service Catalog:There is a global variable set named global_variable_set which contains a field requested_for (type: Reference to User). This field is editable, and the user can change it multiple times.There is ano...

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