ServiceNow Community

The Queries You'll Never See

The Queries You’ll Never See How do you know your Virtual Agent or AI Search is working? The answer is usually some version of test a handful of queries, demo it to stakeholders, move to UAT, and assume our tests are a true representation of what o...

Article

DELL UNITY – 480F - Storage Device Discovery

Has anyone successfylly discovered a Dell Unity - 480F Storage Device. Have created the Basic Auth credentials. But it is not being discovered. Raised a support ticket and support says that Dell Unity is not supported out of the Box patterns. Was ...

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Retrieving Hybrid Machines (Azure Arc) with Service Graph Connector for Microsoft Azure

Hello All, We’re testing the Service Graph Connector for Microsoft Azure as a source to populate servers in our CMDB. Standard virtual machines are coming in as expected. However, we’re running into an issue capturing hybrid machines that were onboar...

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Software Model Versioning effect of EA

Can someone tell me the advantages and disadvantages of creating software models with only the major version. I want to know how does that affect the enterprise architecture TPM and TRM if a software model contains multiple discovery models with diff...

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Flow not working on TPM Table sn_apm_tpm_discovered_technology_run_log

I tried to create an incident record using Flow, on trigger when a new record is inserted into TPM table sn_apm_tpm_discovered_technology_run_log. Somehow it's not work when I tested with a new record in this table. I checked there is no access or AC...

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How to stop approving RITM record

Hi Team,Please help me here,when Approver try to approve RITM approvals, system has to check on RITM 'Justification' filed filled or not . is that is empty them approval operation should be aborted and set approval record back to requested . update c...

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syslog Context Map is making my life so much easier

System Log CAN be handy... if careless devs haven't already ruined it with absurd amounts of high volume log statements. Finding the origin of a given system log entry has always been difficult too.But with system log's Context Map you don't need to...

Article

Resolved! Remediation Target Rules

So, my vuln analysts are wondering if there is any way to have the remediation target use a base of when a VIT is assigned to a service now group. The reason being that the remediation teams are complaining because as certain items get assigned (lik...

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Resolved! Catalog Data Lookup Definition fields not populating when form loads

I set up a Catalog Data Lookup Definition for a catalog item so that the employee ID, job title, and email address auto-populate based upon the requester that opens the request. My issue is that when the form loads, those fields don't populate. Howev...

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How to create RITM backend using ATF

Hi,how to create a manual RITM from the backend using ATF?I need to follow this approach since the portal submission is blocked due to the Custom-type variable.

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How to send a Request back to last approver if the next approver has any queries ?

We have a use case that a Request should be sent back to last approver if the next approver has any queries/concerns on the Request. Example : If I raise a request and request is approved by my manager, in case my senior manager has any query, they c...

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Architect

Gate Keeper: Building Approvals into Your ReleaseOps Pipeline with Playbooks

Hold the door! On February 5, 2026 join ReleaseOps Product Manager Jon Lind and Workflow Product Manager Lisa Holenstein for an interactive Platform Academy session that shows how to combine automated deployments with human oversight when necessary....

Article

DPR and Version Management Understanding

Hello,In my personal instance, I installed DPR version with latest version that is applicable for Xanadú, Zurich and Yokohama versions.However, I see "Version" option is not available as part of Release Planning option (as previous versions) and It ...

Question

What are Software Component Models (cmdb_software_component_model) table for?

Does anyone know how the cmdb_software_component_model table is intended to be used. The docs site just says, "... stores component model records that serves industries and use cases across different solutions on the ServiceNow Platform." However, ...

Question

How to hide “Mark Incident as Resolved” action in Now Assist Virtual Agent response

Hi Community, In Now Assist Virtual Agent, when a user asks for incident status (e.g., “What’s the status of INC13140?”), the response shows incident details (like Number, Description, Status, Assigned to, Last updated, Update summary, etc.) along wi...

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