Dr Atul Grover - LNG Pathshala MVP 2026: My Community Power

Disclaimer: Don't read this like a blog. Read it as a conversation between you and me—like having a cup of tea in your hand while you scroll and read.   What Do I Create? But before I get into that, let me share something close to my heart: "Time and...

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Can we pass incident form value to sys popup on the caller field

Hi All, When I click on the Caller field, a popup window opens showing all user records. In that popup URL, is it possible to add additional parameters using values from the Incident form (for example, the Company field)? Based on that value, I need ...

• Question

Catalog Variable Showing Mandatory on RITM Without Any Rule

Hi Team,I am facing an issue with a catalog variable behaving as mandatory even though I have not explicitly set it as mandatory anywhere.Scenario:Catalog Item is in Global scopeVariable is in Request Management scopeVariable type is Checkbox“Mandato...

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I want to make CAB meetings be in Goole meet automatically. Is there a workaround for it?

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The Business Case for CM Pro: How to Measure What Better Contract Management Is Actually Worth

Most organizations know that contract management is broken. Renewals get missed. Obligations go untracked. Legal teams spend hours buried in documents that should take minutes to review. The question executives ask is: what is fixing that actually wo...

• Article

Report not displaying variables in database view.

Hi all,I am trying to create a report on RITM and Attachment table by creating a database view.Iam able to view the attachments and RITM number, but unable to select the variables.Do i need add another table to database view to get variables informat...

• Question

Flow Designer REST step JSON parsing error due to newline (\n) in script output

Hi All,I'm facing an issue in Flow Designer when passing a value from a Script step into a REST step.I am building a string using incident task fields like below:var summary = fd_data.subflow_inputs.incident_task.description + "\n" +fd_data.subflow_i...

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Incident and Problem

“When a P1 Incident is created, how will you automatically create a Problem record and notify the user on the Incident form?”

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UI Script (UI type: all) calling issue

I have a UI Script of type all as following:(function() { if (typeof g_ui_scripts !== 'undefined') return CincValidatorUtils; })(); function CincValidatorUtils() { return { fieldNAValidator: function(g_form, field, fieldValue) { ...

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what is flow designer and workflow how to create workflow explain steps

• Question

To Display an error message in HR Agent workspace

Hi,I want to display an error message immediately when a user attempts to transfer a case to an invalid HR Service. I tried using a Before Insert Business Rule, but the error only appears after a manual page reload. In the HR Agent Workspace, the tra...

• Question

can we use global variable set in scoped record producer, any issues while moving scoped app ?

Hi Team,I am using Global variable set into Scoped record producer and it is working as expected.Is it ok to use those in scoped app. Will it cause any issue while moving scoped app to higher instance?Please suggest

• Question

fields in scoped application

We created scoped application in studio then we used form design to create some fields in the scoped table. The fields that I created starts with 'u_' prefix why is that? Shouldn’t have ‘x_’ prefix instead of ‘u_’?Then we created one more field using...

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Restrict requested for / his manager / opened by --to cancel request once catalog task is generated

Hi Team,Requirement:Configure ServiceNow so that once a Catalog Task (sc_task) is generated for a specific Catalog Item (sc_cat_item) under a Request Item (RITM), the request cannot be canceled by the Requested For user, their Manager, or the Opened ...

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