ServiceNow Community

Incident changes form P1 to P3, what happens in SLA Tasks

If I log a P1 incident with a resolution time of 60 minutes, then change the priority to P3 (with a 180-minute resolution time) after 40 minutes, how will the SLA tasks behave? Will the P3 SLA start counting from the remaining 40 minutes, or will it ...

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Playbook in the Source-to-Pay Workspace

Hello developers, In the Source-to-Pay workspace, we have a playbook that automatically triggers based on certain conditions and this part is working perfect. The problem is that the "Playbook" shows as the first tab in workspace (see attached screen...

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I want to remove the message that appears when I hover my mouse over the title of the record form.

Since Zurich, we've been experiencing a mysterious bug when users don't have view switching permissions.When they hover over a record form, a mysterious message appears. We'd like to resolve this issue.Is it possible to turn off the message that app...

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Need Suggestions to Resolve Inbound email Trigger Conflict in flow designer trigger condition

Hello Team, Could someone suggest a way to resolve the following issue?We have a requirement where, upon receiving an email, we need to create a normal case in ServiceNow. This is a generic condition for us. However, another team has a different requ...

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How to obtain OAuth new Refresh token once it get's expired

Hi All,Kindly help me , how to Auto get Refresh token once it's get expired. and how to get's updated under oauth_credential_list.do Table.Here OAuth 2.0 Refresh token got expired. Kindly let me know how to get renew refresh token.BackGroud script si...

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How to Recover of scoped application version after clone/upgrade

I have published the application in dev instance and and also installed with some version, but due to clone/upgrade the version is overridden. Is there any way to recover the overridden version in dev environment?

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How to get the initial state of an Incident at the time of creation..?

Hi all,I’m working on an Incident metrics report and I need to include the initial state of the Incident at the time it was created.For example, I want to know whether the ticket was first created in New, On Hold, In Progress, etc. I only need the ve...

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how to change currency to pounds from dollar in Asset Management Executive Dashboard

Hi all, All the reports in Asset Management Executive Dashboard is in dollar , we need to change to Pounds. Do we have any option to change it. Regards,Saranya

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ATF Failure: Failed to open the 'sc_req_item' form with id 'eee283d32b5576105f33ff824391bfd

Hello everyone,During creating an ATF test cases I have faced a issue in a test which FAILURE: Failed to open the 'sc_req_item' form with id 'eee283d32b5576105f33ff824391bfde'Table 'sc_req_item' does not have a record with id 'eee283d32b5576105f33ff8...

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Date comparison issue

Hi All, Please provide you inputs for below issue. Requirement:In our custom table we have two fields, Start Date & End Date, every time if any new record is created, it should check with existing records and make sure to add start date before the st...

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How to Export a Dashboard (Performance Analytics Widgets + Reports) to CSV or Excel?

Hi Community,I have a dashboard in ServiceNow that contains a mix of Performance Analytics widgets and standard reports. The requirement is to export the entire dashboard data into CSV or Excel format so that it can be used in Power BI.We do not have...

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open a new record form when ui action is clicked

I have two tables table 1 and table 2 both are extended from task. there is a ui action in table one which when clicked it should open a new form of table 2 and it should store the sysid of table 1 record in the parent field of table 2 record

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Scripted Rest Api - Base 64 or binary conversion

I have attachments up to 30 MB in size that I need to send to a third-party system. I've created a Scripted REST API that uses base64 encoding to convert the files, but it only works for files up to 2 MB. For files exceeding 5 MB, the conversion fail...

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To call a script include using a flow

HI Community, I have a requirement, i have created one script include what it does is it will create a sla record in sandbox instances (integration) when it is called. i have tested the script include in background script it works fine no issue.Now i...

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Dependent choice values

I have Field 2 dependent on Field 1.Field 1:ABCDField 2:UnknownNoneEmptyPopulatedCan I have a choice on Field 2 show if any of the choices from Field 1 are selected? For example, I want Unknown to show if any of the choices are selected in Field 1. O...

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