ServiceNow Community

Record watcher issue in UI Builder

Hello, I have created a record watcher in my custom workspace. But unfortunatelly it is not working. Here is the message that I recieve."403:Denied authorization to subscribe to /rw/** by processor: RecordWatcherAMBProcessor:subscribe_denied" I am tr...

Question

Service Bridge

Can I connect 2 separates PDI with Service Bridge for learning one will be provider and one will be client and also I can create and submite Remote Task, Remote Record Producer is that possible? or its not possible on PDI ? Anyone tried it?

Question

How to use AMB Record Watcher in ServiceNow UIB

AMB Record Watcher Data Resource Hello! There is a new, but not necessarily easy to find, feature in Tokyo that allows you to easily monitor a table and react to events in your UI Builder (UIB) application when a record changes in that table. Thi...

Article
UI Builder : Next Experience

Recurrent incidents

Hi, I would like to have a % of recurrent incidents (and outages) per month. How can I do it easily (without calculate it manually)? Best regards, Nenad

Question

How to remove the message button in OOTB User Profile Widget

In portal, I have this message button under the User Profile, and if I click on it, it shows security related issue. If I click on it what should happen? Since there is restriction (security issue), what roles should be allowed to access it? And also...

Question

Major issue management - Child cases created from Major case doesn't synch priority with parent.

I am trying to create a set of child cases for a major case. Child case creation works fine but all the child cases have default priority and doesn't synch the priority from the parent( Major case) Steps to replicate :1.Create a major case or accept ...

Question

Why is ENTITY-MIB disabled by default

Is there a reason why ootb the ENTITY-MIB is disabled by default? Is there any negative impact when activating that MIB? Maybe @doug_schulze can shed some light on those questions

Question

Issue with Duplicate Request Validation in ServiceNow Catalog

Hi I have a requirement in an existing catalog item that contains three dropdown variables:LevelGradeStageWhen a user submits a request, the system should validate these three variables along with the Requested For user’s location. It should check wh...

Question

How to add more icons to the left in Service Operations Workspace? (see image)

See image. We are trying to move over from Agent Workspace to Service Operations Workspace. How do we add a new icon here? In our Agent Workspace, we have an icon here to show a list of relevant Changes.

Question

VA Topic - Myself or onbehalf

Hi Team, I am building a VA topic where my first question to ask user is wether this issue being reported for self or somebody else. If its self then caller must be filled in with logged in user and if its onbehalf then a referece picker must be give...

Question

REG HYPER LINK ISSUE

i have created a html variable(and i have defined the anchor tag in script include) and its a clickable link it's working fine in native but in workspace its showing entire anchor tag .And i see the issue only in stage instance .In the dev,qa,uat its...

Question

Remove Field changes from activity logs

In the activity logs, I want to hide field changes for the watchlist. As per my requirement, I have added custom comments in the additional comments, so the field changes are unnecessary since the same information is displayed twice.This change shoul...

Question

Fluent Table API - autoNumber does not work

Hello Community! I have created a table using Fluent's Table API, and the table is created correctly, as well as the "title" column, but it seems to ignore the autoNumber. After reading the documentation, I can’t find what might be happening, so I wa...

Question

Get the right sys_id for screen in mobile view

Hi, I'm trying to set up mobil push notifications for new published news articles. It works so far but the push notification doesn't get the right deep link to the news content view in the Now Mobile App. Does somebody know which screen (sys_id) I h...

Question

AWA Reassign

#Role: You are a ServiceNow technical expert in CSM who needs to troubleshoot the issue below and come up with a solution. #Problems to troubleshoot:We have two case types: "complaints and escalations," which is OOB, and another custom-created, "te...

Question