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Use a record producer to help a user decide what kind of ticket they need to submit.

We currently have a record producer tied to the incident table that asks the end user a series of questions to determine what type of ticket they need to submit. If it is determined through the questions that they don't need an incident we provide a ...

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Team Notification: Notify Assignee

Hello,I have a requirement that should notify the assignee from catalog task all of the updates/comment of the requestor in RITM table. What possible solution on this?

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Procurement
Request Management
Service Catalog
Virtual Agent

Report retention policy in flow executions

I'm facing this issue in my PDI. I'm not able to look at the flow execution details. How do I fix this? I have attached the screenshot for reference.

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Copy records from one table to another in scoped

I have two scoped tables in those tables the fields are same , i want to a functionality such that whenever i click a UI action , the record from table A should be copied from A to B , and inserted into B , are there any OOB functions to achieve th...

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How do I limit the number of Project Status Reports to the latest per project in PMO Dashboard

In the PMO Dashboard we have below 2 reports that shows the total number of Project Status Reports generated "this month" and "last month"If a project generates more than one Status Report in a month the counter in above reports will increasing corre...

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Resolved! Not receiving OTP mails to my mail for logging into servicenow university

Hello,I am not able to receive my OTP emails while I try to login to the Servicenow University and I asked the support through SSO. It asked my username and password and then it is not resolving my issue and showing "I'm having technical issues and ...

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difference between system property and base property

please specify detailed differences ?

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onchange caller autopapulate caller manager email and caller magagermobile number

function onChange(control, oldValue, newValue, isLoading) {if (isLoading) return;// If caller is cleared → clear manager fieldsif (!newValue) {g_form.clearValue('u_manage_email');g_form.clearValue('u_manager_mobile_number');return;}// Fetch Caller re...

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How Display a table list View In UI Page.

Hi All, I have a requirement where I have to show all the incident list view in ui page which having the selected configuration item from catalog variable.PLEASE HELP AND LET ME KNOW IF THERE IS ANY OTHER APPROACH THAT I CAN FOLLOW. <j:jelly xmlns...

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Remove duplicate Additional comments appearing in REQ activities field form in SOW

Is there is a way to remove duplicate additional comments appearing in REQ activities field in SOW? I created a business rule that successfully adds the comments to the RITM form but when I add a comment in the REQ activities field, the comments appe...

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How does servicenow OAuth Entity profile automatically refresh the access token?

I have setup the sharepoint online integration connection with grant type as client credential, when I click on the "Get oAuth token" then the client system has given a access token alone with 1hr of validity. But i'm wondering from then how it is ge...

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why we cant return object through script include ajax

hey when i share object/array from ajax script include at that time it cant receive whole object/array at client side , to resolve that i have to first convert object/array in string using JSON.stringify() method and at client side i need to parse t...

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How to add Category in Response Template UI Page

Hi All,Please share your inputs /idea on below concern.I would like to add Response Category field with Dropdown list, please let me know who can we do it.UI PAge : sn_templated_snip_message_template (OOB),based on Category selection on ui page Temp...

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Show Pending approver name if approval in requested state for RITMs

Hello, my requirement is to show the pending approver names if the approval is in requested state for RITM. This is required for all teams to see the list of pending approver name from employee center. I have tried to use standard ticket configuratio...

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How to exclude specific approvals from My Tasks in EC?

G'Day. In Employee Center's My Tasks, I have a use case where I would like to show approvals for Change Requests, but only when it is in the Assess state. Then, when the change moves to Authorize, I want the corresponding approval NOT to show in My T...

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