ServiceNow Community

We are considering changing maximum the REST/SOAP timeout. any consequences with this change?

Hi all, We are thinking of changing the below properties glide.http.outbound.max_timeout.enabled to trueglide.http.outbound.max_timeout to 180 The current setting is at 60 seconds.This is because one of our outbound integrations is failing due to tim...

Question

Incidents showing up in AI Search type ahead

Hello community-We have enabled AI SearchAll is good except...When I enter in an INC number, example: INC0012345, it shows up in the type ahead search results. The user can then click on the type ahead result and is taken to a page that we have NOT c...

Question

Option to Update/Delete the topic icon is not visible.

Hi Team!The portal taxonomy I'm working on has 3 levels.For levels 1 and 2 I can change the icons, but for level 3 the "[Update][Delete]" buttons don't appear for me.Has anyone else experienced this?

Question

Need some Info/Help on the Skills Table

So we want to add the Skills field to Catalog tasks so mangers can assign to staff based on their current skill level. We like the ones under the Technical Skill level (table: cmn_skill_level) and while I was able to configure that list view to show ...

Question

Guest Gliderecord returing 0 records

Simple widget to query records, as a guest user is not returning records: Works perfectly when logged in. Widget Server Script:---------------------------var gr = new GlideRecord('incident'); gr.addActiveQuery(); gr.query(); data...

Question

Get Catalog variable value from a widget

Hello All, I have a order guide which has a Lookup select box variable "Model" referenced to Vendor Items table(pc_vendor_cat_item). In this variable I am display the product model names as choices for the user. My requirement to display the price of...

Question

Unable to Receive Incoming Emails in PDI (Gmail POP Configuration)

Hello Community, I am working on enabling email integration in my ServiceNow PDI and need help troubleshooting incoming emails.What I Have Done So FarEnabled Email Sending and Email Receiving in System Properties > Email.Created an SMTP Email Account...

Question

Chat reply recommendation stays in draft

Hi, i installed all necessary plugins and they are all updated but for some reason the Chat reply recommendation stays in Draft: in ran trough all the steps of the Chat reply recommendation but it doesnt change to Active. any ideas ?

Question

Does the GRC Business User Role(sn_grc.business_user) consume a license in ServiceNow?

Hi everyone, I’m currently reviewing license consumption for GRC roles in our instance and need some clarification. While checking in Subscription Management and the license_role table, I couldn’t find the sn_grc.business_user role listed, but I did ...

Question

Trigger ID is not populating in assesment instance table

Hi all,I created a survey and a trigger condition on the Incident table, but I’m not able to see the trigger ID in the Assessment Instance table. However, when I created the same setup for the sc_task table, the trigger appeared correctly. Can someon...

Question

How to make widget checkbox mandatory

i have a checkbox in my widget html:<label> <input type="checkbox" ng-model="c.data.accepted" /> correct</label>this is not a mandatory checkbox, how do i make it so?

Question

Why can't I see "Sys ID" in UI Builder, in my Look up data source, as a field in Return fields?

Hello guys! As the title says, I cannot see the option/field under Return fields in my custom Lookup data source. Any ideas why? Greetings

Question

We need a report from pa_dashboards that dashboards are not using pa widgets

We are planning to migrate existing performance dashboards to platform analytics dashboards in the phase1 and phase 2 In phase 1 - Planning to migrate the dashboards which are not using PA widgets. For this, we need to prepare the list of dashboards ...

Question

excel (.xlsx) file in scheduled export of data visualization

Hi Team,I am getting excel file only in .xls in scheduled export of data visualization. How can I get it as .xlsx format? Please share all the ways

Question

Azure VMs not Populated in CMDB cmdb_ci_vm_instance table

Hi Team,We have observed that some Azure VMs are not getting populated in the CMDB → cmdb_ci_vm_instance table, even though these VMs are active in Azure and should be discovered through Azure Discovery. Missing VMs:VMNPEDCR7SE001 (10.40.3.27) VMNPSD...

Question