ServiceNow Community

Pallets on Transfer Orders - Lose tie to Asset record

We are using Pallets to transfer multiple Assets within a Transfer Order (TO), sometimes hundreds of Assets on a Pallet. Processing the Pallet through the TO is much quicker than creating hundreds of Transfer Order Lines to add hundreds of Assets in...

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Show Information of 2 table in the same portal view

HiCurrenctly I´m using Catalog Items and ITSM infra (sc_request, sc_req_item, sc_task tables)In this scenaro I have page in portal that has a list widget that shows some information from sc_req_item table.The SN instance in my project will be changed...

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Claim Your Developer Passport Badge!

You Showed Up. Now Claim Your Badge. Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it. Using the...

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Select the column in the reference type variable

Hello community, I have a reference variable that by default displays the "Name" column. I would like it to display the "u_managed_by" column only in that case. I applied this code: But the visualization is like this:

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Msg: Your text query contained only common words or ambiguous wildcards, please refine your search..

Hello. In the "HR Agent Workspace" when we create a New Case and select a person, we are sometimes getting the following unexpected message: "Your text query contained only common words or ambiguous wildcards, please refine your search and try again...

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MS Graph for Email integration

Can anyone point me to step-by-step instructions for configuring an email integration with MS Graph? We need inbound and outbound email so ServiceNow is able to read the email to generate tickets and also pass outbound notifications back through the ...

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Resolved! Now Assist Resolution notes generations error "There is an error in generating resolution notes"

i am using now assit resoution notes in Service Operations workspace. how come i get this error when trying to generate resouton notes? "There is an error in generating resolution notes" What could be causing this. i have just upgraded from patch 6 t...

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Tracking Time Worked: Based on Variable

Hello, I have a team that uses a variable "Request Type" and there's about 8 different options. They use this drop down as sort of a stage like functionality. As they're fulfilling this request, they'll toggle that variable to different options base...

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Task sla Business elapsed time' is greater than 'Actual elapsed time

Hi all,I'm seeing a weird issue for few Sla's, where 'Business elapsed time' is greater than 'Actual elapsed time'.Did anyone notice this kind of behavior? how this could happen?This sla has a 24*7 schedule with the caller's time zone. Thanks

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How do I allocate a User Learning Credits on to training course please

Hello, Trying to book a couple of colleagues onto a ServiceNow University course have bought learning credits and now trying to allocate/transfer to a related account do they can book the training slot they need.

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Request Routing Logic for Business Stakeholder vs ITIL Options”

Section 01 : If User select the Only below Options user request will go to "Business Stockholder'Or Multiple selection questions. If user select any of those options or all highlight Business Stakeholder 1.Submit Bulk Requests2.Approve Requests3.Read...

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All clients don't need Now Assist, can we limit the Now Assist icon on the banner to a role?

Not all our clients need to see the Now Assist icon in the banner.Is there a way to limit the view to a specific role?Any help greatly appreciated.Thanks.

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ServiceNow Knowledge Management and SharePointHi

Hi All,1) I have knowledge articles stored in ServiceNow Knowledge Management2) I want these articles to be shown in a SharePoint website. This as SharePoint front end offers many more widgets and allows a better User experience. Is there any article...

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Step-by-Step Guide to Configuring Email Account in PDI

1. Enable Email FunctionalityBy default, email sending and receiving are disabled in ServiceNow PDI.Navigate to System Mailboxes > Administration > Email Properties.Under the Email Sending section:Set Outbound Email to True.Under the Email Receiving ...

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Change default Service Operation Overview Dashbaord

I seen the default overview dashboard was read only so I made a copy and made my changes now I want to update the default overview to my updated dashboard. I did find this article Solved: Change default overview / dashboard - ServiceNow Community but...

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