ServiceNow Community

Admins can use Now Assist for Creator skills

I see that admins are able to use some of the now assist for creator skills (flow recommendation, code generation & assist). As per documentation, users need now assist creator role to access the skills. Anyone faced this issue and how to fix it?

Question

Subflow updates cmdb_ci just for a half?

Hi there,I am using ServiceNow Zurich.I have a subflow that updates computers. However, it so happens that one of the three subflows does update the computer (visible in the history), but on the form itself, there appears to be no input in the releva...

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Flow Designer

Attachment should be visible in incident form under manage attachment

Hi, There is a record producer which have attachment as a variable when user submits the request the attachment is not showing at the top of the ticket instead it is showing only on variable tab.Our requirement is the attachment should be visible on ...

Question

Why Agentic AI is a bigger shift than automation in ServiceNow?

Over the last decade, we’ve seen ServiceNow evolve from simple ITSM workflows to powerful automation with Flow Designer and Integration Hub. But what’s happening now feels different. With the latest platform direction, ServiceNow is moving beyond aut...

Article

Formatting within Journal fields using HTML & [code]

Most fields in ServiceNow store a single inputted text value. To view previous values one needs to go into the record's audit history. Journal fields are different, in that all previous values of this field are shown as distinct posts within the Acti...

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Technical & Support

How to convert a "Calculated application service" in to a tag based application service?

We have been using "Calculated application services" in our infra from a long time, now we are working on implementing "Service mapping". for cloud based apps - we are using "tag based application service" creation method and we have built tag based ...

Question

Calling All HR Business Partners to Share Your Expertise with ServiceNow!

Are you an HR Business Partner (or in a related HR role) working with tools, data, and employee experience day-to-day? Whether you manage talent insights, navigate HR case management, support employee programs, or use ServiceNow HR products to get t...

Article

Calling All HR Business Partners to Share Your Expertise with ServiceNow!

Whether you manage talent insights, navigate HR case management, support employee programs, or use ServiceNow HR products to get things done — your experience is invaluable. The ServiceNow Employee Experience Research Team is running a short scree...

Question

CONFIGURE MULTI-COMPONENT MODEL

I have to give a demo on Multi-component Models. Does anyone have a source or a YouTube video they can share with me

Question

Resolved! Unable to Restrict Data Sources Visibility in Assets Data Import Module

Hello Everyone, I have created a new module called “Assets Data Import”, which references the Data Source (sys_data_source) table. My requirement is to restrict data visibility so that only four specific data sources are displayed when a user clicks ...

Question

can we customize "Unauthorized Change Task"

Hi Experts, Can we customize - "Unauthorized Change Task" only for specific classes and specific attributes ?In case yes, could you please share the steps of the customization ? Thank you.

Question

Change managemnet

Please explain it properly and provide a use case for Change Management. 1 change policy 2change Approval policy .

Question

Fulfillers (ITIL role) Unable to create My Lists entries in Workspaces

The users are not able to create a custom list under My Lists tab in any workspace (OOB SOW workspace and custom built Workspaces).I believe these lists are created in sys_ux_my_list table as my custom lists appear here.There are two ACLs but both st...

Question

Save the Date & Call for Sponsor: 2026 Cleveland SNUG on 6/8

Hello Cleveland SNUG Members! Mark your calendars! The next Cleveland SNUG is on Monday, June 8th at the KeyBank office in Brooklyn, Ohio. We're looking for customers who want to present! Please email me at karen.canavan@servicenow.com to get invol...

Article

ServiceNow Career Guidance Needed

Hi everyone,I need some guidance from the community regarding my ServiceNow journey.I completed ServiceNow ITSM training in June 2025 and attended around 15 interviews. However, I faced rejections mainly due to lack of scripting knowledge, even thoug...

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