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ServiceNow Course for Beginners | ServiceNow System Administrator Training (Full Course)

If you are searching for a ServiceNow course for beginners or complete ServiceNow System Administrator training, you are probably asking yourself one simple question: Can I actually learn this? ServiceNow can look complex at first. There are so m...

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Now Assist Incident Resolution Notes skill

We have just implemented Now Assist for ITSM. We received a request from our service desk team to update the OOTB Incident Resolution Notes skills to change 'Root cause' to steps taken, outcome, next actions which more aligns with the service desk pr...

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How to upload IBM Consumption /Usage /Installation

Hi, We have enable the plugins for IBM Compliance. However, we were not able to have the integration to ILMT and/or Anglepoint. Now my question is, how can we upload the extracted consumption from ILMT to ServiceNow to reconcile with entitlements? An...

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Design QUESTIONNAIRES on the fly for set of users of type Yes/No, Attachment to collect evidence?

Hi ServiceNow Experts,Need your valuable inputs on the below requirement and its feasibility in ServiceNow:Requirement -Client wants to design questionnaires which can vary from one audience to another and doesn't follow any Standard Template. The Qu...

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How to hide the RITM variables when clicking the Preview (info icon)?

How to hide the RITM variables when clicking the Preview (info icon)? I have already checked Configure → Layout, and I can see the Variable Editor formatter there. How can I hide the variables in the preview view?

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Integration Between JIRA and ServiceNow

Good morning everyone! I'd like to clarify a question regarding ServiceNOW integration. Currently, we use JIRA to handle demand escalations between ou teams (Institutionalization, N1, N2, N3, Database, and Product Team), where each incident is handl...

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I want to generate an Excel from RITM Variables, in .xlsx format..Please help me with the solution.

I want to generate an Excel from RITM Variables, in .xlsx format once the RITM generated Already I have created an script include to generate .xls file, but not able to generate in .xlsx format.

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What is COALESCE explain with example

Please Help me

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Adoption blueprints is not showing in My instance

Hi Team, nothing is showing up in adoption blue print. We are currently in glide-yokohama-12-18-2024__patch7-hotfix2b-10-21-2025 version. Can you please check and suggest what's wrong.

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Introducing AI Response Assist in Smart Assessment Engine

Risk and compliance assessments are foundational to enterprise governance — but for the people completing them, they’re often repetitive, time-consuming, and frustrating. Annual refreshes, new regulations, and evolving templates frequently require re...

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Integrated Risk Management (IRM)
Smart Assessments

Resolved! Allow past date in date/time field

Hi community, I'm struggling with creating the date/time field where only the past dates are allowed. I found this code. But it doesn't work. The accepted behavior is that user is not able to choose from the date/time component the future dates. (T...

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How to restrict “Opened for” users based on assignment group type in HR Agent Workspace?

Hi Team,We have 10 assignment groups with the type HRChina. When a member of one of these groups creates an HR case through create new case for another user from HR Agent Workspace, only users located in China should be available for selection. When ...

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Facing Issues while trying to integrate DPR with GitHub

Hi All, I am trying to integrate ServiceNow DPR with GitHub as per documentation Onboard GitHub using Workspace • Zurich IT Service Management • Docs | ServiceNow . In the Tool Setup page i am getting below error as below. Alert level: Critical.Tool...

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Misalignment of Dates on Time Series Chart in Platform Analytics

Hello!I am working on a data visualization for Time Sheets submitted by week. This is a Line time series chart trended by Date & Week Starts on. Using this configuration, the dates in the X axis do not align with the "Week Starts on" date. If I chang...

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In Platform analytics
Xanadu
Zurich

Actual start and Actual End Dates are not updating after change Task closed

Hello, Actual start and Actual End Dates are not updating after change Task closed. This is working fine for Normal, Standard, Emergency. Now we have created a new change type as well, for that this functionality is not working. I found below busin...

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