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What`s New Popular Posts More The latest in Community Posted by jordancbaron Heading to World Forum Sydney? So Are We. G'day, Community! If you're an Australia-based practitioner, or just love a good ex... Read More Posted by ServiceNow Incident: Developer Site Restored and PDI Availability Issues Update: July 29, 2026 ... Read More Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by ServiceNow Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes Lately, it’s become ha... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by laurentapia The #BuildMoreWithBuildAgent Challenge: Meet the Outstanding Apps The #BuildMoreWithBuil... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More Posted by Travis Toulson Australia: The release where AI delivers for developers Australia: The release where AI delivers for developer... Read More Posted by mchawla8 Stop Context-Switching. Start Building. ServiceNow EmployeeWorks is at CreatorCon. Stop Context-Switching... Read More Posted by laurentapia The Session You Need at Knowledge (Plus a Quick Ask) From Shadow AI to Sanctioned AI: One Session You Shoul... Read More Posted by DanielCordick I Work for a ServiceNow Partner, and This Is My Plan at Knowledge 2026 I Work for a ServiceNo... Read More Posted by Paulsylo An MVP's Guide to Knowledge 2026 Hello all! With Knowledge 2026 around the corner, I am very excited to meet you all... Read More Posted by Phil Swann Jeeping4Community: My Advice for Knowledge and CreatorCon 2026 Hey there. I'm Philip ... Read More Posted by sachin_namjoshi Knowledge 2026: What I’m Actually Focusing On (and Why It Matters) Knowledge 2026: What I... Read More Posted by MS25 I work as a ServiceNow Architect, and this is my plan at Knowledge and CreatorCon I work as a ServiceNow... Read More Posted by jordancbaron Add the Vibe Code Lounge to your Knowledge Agenda! The Vibe Code Lounge at CreatorCon Is Exactly What It ... Read More Posted by jordancbaron Hidden Agenda Gems: CreatorCon Sessions You Should Know About These Community Pavili... Read More Posted by Travis Toulson Find Your Squad: The CreatorCon Hackathon is Tuesday, 5/5 Find Your Squad: Creat... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Andy H1 Aborting MID Server upgrade due to pre-upgrade check failure: Signature verification failed: Manifest not found Read More Posted by Mouad2 Roles and responsibilities: Business Owner, IT Application Owner and Owned by fields Hi fellow ServiceNow e... Read More Posted by Stewe Lundin Can I some how export my favorites... Can I some how export my favorites and their settings(icons, custom names and color... Read More Posted by Geet Rana Discovery not able to discover cisco-ucs device. Dear All, We have a requirement of configuring discove... Read More Posted by Nik Amy AWS discovery is not discovering any VM's Hello, AWS discovery is not discovering any VM's. I did apply workaround mentioned ... Read More Community Highlights prerna_sh Specialist Risk Rating Roll-up on vendor level Hello Everyone,There is a concept of Risk rating roll up in TPRM in my case this is... Read More George_1 Specialist Virtual agent live chat report Any OOB dashboard that captures all the Virtual agent conversation / AI Search resu... Read More IbrarA Specialist Exporting ServiceNow Records to Microsoft Word Using a UI Action In my last blog, From ... Read More George_1 Specialist Agent Chat Transfer – Translation Between Agents I have a questions regarding Agent Chat in Workspace a... Read More George_1 Specialist Agent Chat Transfer – Unable to Leave Chat After Agent 1 transfers the chat to Agent 2, Agent 1 remains in the conversation an... Read More IbrarA Specialist From Form to PDF: Building a Record Export Button There is an ask that sounds very common but confuses a... Read More Tejas Adhalrao Specialist How to store data for the current user session in UI Builder? Hi everyone, I'm worki... Read More George_1 Specialist Affected details reports Incident form In the Native UI, the Affected Details tab displays 3 reports/widgets, whereas in t... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: Office Hours: IT Operations Management (APAC) Hosted by ServiceNow 4 Aug–5 Aug, 2026 11:00 PM PDT Event Details Online ServiceNow Exchange: Platform Analytics Academy - Building Platform Analytics using Dynamic Guidance Hosted by ServiceNow 5 Aug, 2026 09:00 AM PDT Event Details Online Sāo Paulo Lab: Transform to Autonomous Customer Service: Build AI Agents that Deliver Value​ Hosted by ellensalemme 5 Aug, 2026 09:00 AM PDT Event Details Online Webinar: From Technical Debt to AI-Ready - Reset Your ServiceNow Experience Hosted by HollyHorton 5 Aug, 2026 12:00 PM PDT Event Details Online ServiceNow Exchange: CRM AI Academy - Building Requestor Assistants in Agentic Chat Hosted by ServiceNow 6 Aug, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: From Visibility to Action - ServiceNow & Tanium Better Together Hosted by ServiceNow 6 Aug, 2026 09:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Email predictive text assistance skill

We have enabled the Email Predictive Text Assistance platform skill and completed the required configuration. However, we haven’t been able to find any documentation that explains how the skill works or how it can be tested.Could anyone share any doc...

  • Question

ServiceNow - Catalog Task Survey

How to embed a survey in ServiceNow after closing a task/ticket as closed complete?

  • Question

Control Indicators with one sided data

What is the best way to have #IRM with OOB function handle a situation where we don't have all the data (or high confidence in some data).  For example, if we have a control: "Don't use this list of Prohibited Software Products", and our if software ...

  • Question

F5 BigIP LTM Pattern fails connection during service mapping

Good day, I need assistance in troubleshooting an issue we encounter during service mapping. The load balancer used can be successfully discovered when I do normal discovery and CMDB is populated successfully, however, service mapping exercise using ...

  • Question

Data Manager Policies - Certification Review - Change View on Record

Hello, Wondering if someone can help me with defaulting a view in the certification review i.e. changing from default to Business Applications when clicking into the record to edit fields before certifying as shown in the attached screen shot. I have...

  • Question

Expose SLA in Service Operations Workspace under Record Information

Hi team, am currently tearing my hair out trying to get the sla to show up in Incident Mgt under Record Information in the SOW. I've read many a KB about it but all the advice seems to point to things I can't find. It's working in Dev and I've tried ...

  • Question

Itil role can create a task, after save it is read-only

When a task is created by an itil user that can read/write the task form but as soon as that form is saved, it becomes read only.I've looked at Business Rules, client scripts, and ACLs.I believe this to be an ACL issue.I have a create ACL on task.non...

  • Question

Knowledge Center not displaying new templates properly

From our Knowledge Admin: We have created a new KA template and added the new fields we need, following the documentation, but when we go to actually add a new article in the Knowledge Center, it looks nothing like the OOTB templates. there are no fi...

  • Question

Restrict Delegation for Specific Approval Types Only

Hi,Need help related to Approval Delegation and would appreciate your guidance on the best approach. Current BehaviorUsers can configure delegates using the User Delegates (sys_user_delegate) table.When an approval is generated, ServiceNow checks the...

  • Question

CMDB and CSDM

A CMDB Architect intends to populate the CMDB using the CSDM guidance. Which key stakeholders from the organization should be involved in decisions regarding population of the CMDB using the CSDM Crawl Stage?A. Business Service Manager, Technology Se...

  • Question

Duplicate outage records created in Major incident

Hi everyone,We have observed an issue in our ServiceNow instance where duplicate outage records are being created in a major incident outage related list. During our investigation we found that the duplicate records exist only in the task_outage tabl...

  • Question

add a global script includes to the update set of my scoped app

Is there any way I can bring a global script includes into the update set of my scoped app? I have a gloabl script includes which I need to send out with my application but it is not coming as the part of the update set even if i use the "Add to Upda...

  • Question

Treinamento de certificados não conclui

O treinamento de gerenciamento de certificados não passa do 97%, todas as atividades foram concluídas. Alguém sabe o que pode ser 

  • Question
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