ServiceNow Community

Conditional Reporting In ServiceNow across different Tables

Dear All, I have a requirement to provide a report for the list Requested items which skipped for specific approvals( Where subject area which is highly Confidential ) in a custom table and those details used to be selected in a catalog item and base...

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report admin is unable to share report to some groups

Hi, User has report_admin, report_group role and unable to add some groups to the report.When selected on share -> Groups-> search icon only some groups are visible. It has error number of rows removed from this list by security constraints : 2 Which...

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Playbook Field Limitaton - Not able to add more than 12 fields in form layout section

I am not able to add more than 12 fields in a single form layout section in the playbook. If 12 fields are added in the form, the playbook section opens and shows the fields to the user to fill with mark as complete and update buttons but if I add mo...

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Lift Off to Knowledge Challenge – Has anyone received the Phase 2 prize email (Hat & Notebook)?

Hi everyone,I wanted to check if anyone has received the prize confirmation email for the Phase 2 results of the Lift Off to Knowledge challenge (ServiceNow hat and notebook).Has anyone here received the email or prize confirmation for Phase 2?Thanks...

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How to Automate Email to INCIDENT

Hello TeamSuppose we receive an email request. Currently, we manually create an incident for the appropriate team and then reply to the email with the incident details.Is it possible to automate this process?For example, when an email is received, th...

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How to send survey notification in ms team to the user?

Hi exerts, I have a requirements to send the survey in ms team to the user but not found any complete way, if anyone have any idea or already completed this kind of requirement please let me know . requirement - when incident -closed send the survey ...

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Mobile App: Change position of function

Hi, i want to change position of some functions in mobile app.So if i click on the 3 dots: It opens like this:But i want to change it so it opens like this: Does somebody knows, how to change the behavior and the function will be shown on the botto...

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Mobile app configuration
Now Mobile

Resolved! Survey Trigger Tracking

When a contract is signed, we want to send a survey to the customers who are part of the contract. This is done through custom widget which will allow agents to choose which user should receive the Survey. An email with the link to the Survey is sen...

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via script Tool , how to lookup for the data in the attachement of the KB

Bellow is the script tool which i wrote and it works perfectly fine to extract the information from a kb article, however sometime i am not able to get the requested information from the KB article which has an attachment ( PDF, word, csv, excel):ca...

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Converting Reports to Platform Analytics

I am looking for a specific path to convert Core UI Reports to Visualizations. It appears that I have to bulk convert all the dashboards to platform analytics (creating the visualizations). If I do that, can I keep Core UI dashboards/reports active? ...

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How do I use an obtained JWT Token (through rest message) in a flow API call?

I authenticate to Entra ID by using a certificate. I have created a rest message that uses this certificate to receive a token from entra id.Now I have to use this token in Flow Designer to do an API call. How do I get the token in a flow action? I c...

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Resolved! How to create a report for Orphan Server (Server without Application Service)

Can anyone help me on thisHow to create a report for Orphan Server (Server without Application Service)

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Catalog items

Other delivery company free form field, info provided in portal by customer, not showing in the back-end

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Best Practices for Upgrade Testing Before ServiceNow Store Certification

Hi,I have a custom application currently on the ServiceNow Store (version 2.x), and I am preparing the next release (3.0). I would like to test the upgrade path from 2.x to 3.0 before submitting the new version for Store certification. What are the b...

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Visual Task board - reassign ownership

Is there a way to reassign a task board to a new owner (so as not to lose all existing tasks)? We use the Freeform boards and personal tasks.

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